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Charles McClung
Charles McClung at Lima Auto Mall

Charles McClung

Finance Director

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
436 Reviews

Dealership Experience

5 yrs, 2 mos

4.9

436 Reviews

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436 Reviews of Charles McClung

October 21, 2025

Dealership Rating
Employee Rating

Mike was very courteous and pleasant to work with. He showed how much he cares about his customers. Definitely a pleasure to work with. More

by buckeyes43326
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

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Oct 22, 2025

Lima Auto Mall responded

Thank you for your feedback! We're glad to hear that Mike provided you with such a courteous and pleasant experience at Lima Auto Mall. We truly appreciate your kind words and hope to see you again soon! Sincerely, The Lima Auto Mall Team

October 15, 2025

Dealership Rating
Employee Rating

Had a really great experience everyone was polite will always come back to Lima auto mall More

by owenvolbert2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 15, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Owen! We're thrilled to hear that you had a great experience with us at Lima Auto Mall. Our team prides itself on providing excellent service, and we're glad that it showed. We look forward to seeing you again! Sincerely, The Lima Auto Mall Team

October 15, 2025

Dealership Rating
Employee Rating

Good polite service, nice waiting lounge, clean restroom, fast for an oil change and tire rotation. More

by steiner6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Keith Shockency, Brett Dardio

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Oct 16, 2025

Lima Auto Mall responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience at Lima Auto Mall with our service and facilities. Our team works hard to provide quick and efficient service, and we appreciate you taking the time to share your feedback. Looking forward to seeing you again for your next service! Sincerely, The Lima Auto Mall Team

October 12, 2025

Dealership Rating
Employee Rating

Dylan was awesome! He was certainly patient with me and took his time with my many questions. Ryan was very helpful and honest to work with as well. I came in with a no More

by everhartdev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Dylan Cook

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Oct 12, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Dev! We are glad to hear that Dylan and Ryan provided you with the support and information you needed during your visit to Lima Auto Mall. It’s great to know you left feeling more educated about your options. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

October 11, 2025

Dealership Rating
Employee Rating

Second vehicle we’ve bought here in the last year. Brett Dardio is a great guy to deal with. They don’t push you or try to sell you something you don’t want and answer any questions you have. Thanks f More

by skellermeyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Dardio

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Oct 12, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Skeller! We truly appreciate your loyalty to Lima Auto Mall and are thrilled to hear about your positive experiences, especially with Brett. It's our goal to provide top-notch service without the pressure, and we're glad we met your expectations. We look forward to assisting you with your future vehicle needs. Thanks again for choosing us! Sincerely, The Lima Auto Mall Team

October 11, 2025

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Employee Rating

Eriq was wonderful, Josh and Charles as well. . The staff reviewed all options for me and I was very satisfied. 100% recommend. More

by Scottcockerell46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines, Eriq Gibson

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Oct 12, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Scott! We're thrilled to hear that Eriq, Josh, and Charles provided you with excellent service and that you were satisfied with the options presented to you. At Lima Auto Mall, we strive to ensure our customers have the best experience possible. We appreciate your recommendation and look forward to seeing you again! Sincerely, The Lima Auto Mall Team

October 06, 2025

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Employee Rating

Eriq is the very best salesperson I've ever met in my life of 75 years. More

by JOAN.LOTIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Josh Gaines, Eriq Gibson

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Oct 06, 2025

Lima Auto Mall responded

Thank you for your wonderful feedback, Joan! We're thrilled to hear that Eriq made such a positive impression on you during your visit to Lima Auto Mall. We take pride in our team and their commitment to providing outstanding service. We hope to see you again soon for your next vehicle purchase! Sincerely, The Lima Auto Mall Team

October 04, 2025

Dealership Rating
Employee Rating

Our experience was great! From dealing with Josh to Brett explaining all of our options to completing our purchase. We are very satisfied with our experience at Lima Auto Mall More

by Stacie B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines, Brett Dardio

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Oct 05, 2025

Lima Auto Mall responded

Thank you, Stacie! We’re delighted to hear that you had a great experience with Josh and Brett at Lima Auto Mall. Your satisfaction means a lot to us, and we appreciate you taking the time to share your thoughts. Our team looks forward to welcoming you back for your next visit! Sincerely, The Lima Auto Mall Team

October 02, 2025

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Employee Rating

They will not fix my broken vehicle that was broken when I bought it 4 months ago More

by haa1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Swaney, Keith Shockency, Brett Dardio

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Oct 03, 2025

Lima Auto Mall responded

We understand the customer’s concern and want to make sure it is fully resolved. At this time, our technicians have not been able to duplicate the issue during inspections, and the customer also canceled their last appointment after noting the concern was not acting up when heading to the dealership. We encourage the customer to reach out and reschedule if the concern occurs again so our service team can diagnose it further. Our goal is always to ensure the vehicle is performing properly and that our customers feel confident in their ownership experience. Please call me Ryan Swaney (419)993-6054.

Oct 04, 2025

Lima Auto Mall responded

We understand your frustration and want to clarify our efforts. Each time you brought your vehicle in, our technicians thoroughly inspected and test drove it, but we were unable to duplicate the concern during your visits. Because the issue occurs randomly, it has been challenging to confirm and properly diagnose. When you cancelled your most recent appointment, we had no opportunity to recheck the vehicle. We did reach out after your review, and we are willing to continue working with you should you decide to bring the vehicle back in. Our goal remains the same—to resolve the concern once we are able to experience and identify it firsthand.

Oct 04, 2025

haa1122 responded

This is NOT true. They tried to fix it the second time I brought it in. I drove it for the 500 miles like they said and it was still acting up, just not as bad. So I still brought it back. They claimed they didn’t feel it acting up so they gave it back to me. It has since gotten worse and more frequent but it is at random times. I cancelled coming back in because there is no way to make the issue happen. I did not cancel on my way because it was not acting up. That is not true and I have proof. I am not the only person who has noticed the issue with my vehicle. Many people who have ridden with me feel the issue. But it’s unlikely I’ll get them to notice on a 5 minute test drive which is why I didn’t bother to come back. Since I wrote the review, they have reached out so we will see where it goes from here.

Oct 06, 2025

haa1122 responded

After many messages back and forth, they are willing to try to diagnose and fix the vehicle Alan MY DIME! Absolutely not! This problem occurred before I even bought the car, continued to occur, they attempted to fix once and it didn’t work and now that I’m “out of the warranty” timeframe, i have to pay for it. What will NOT be returning to this company. I will go to a place where people stand behind the product they sell.

October 02, 2025

Dealership Rating
Employee Rating

Everyone was professional and knowledgeable during the car buying process …made the transition smooth and easy More

by candy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

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Oct 03, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Candy! We’re thrilled to hear that you had a smooth and easy car buying experience at Lima Auto Mall. Our team takes pride in being professional and knowledgeable, and it’s great to know that it made a difference for you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

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