Charles K.C. Ndekwe

HORRIBLE DEALERSHIP.. Would recommend everyone to stay away. This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118. I got This horrible incident happened on Sunday, Oct 12th (7pm) at Capitol Nissan, 1120 Capitol Expressway Auto Mall, San Jose, California 95118. I got an mail from Capitol Nissan stating that I had won $750. We contacted them and we were informed that we had won this prize and we need to come immediately to collect the prize. The details informed us that we need to come immediately by end of day Oct 12th 8pm to collect the prize, that we were 1 in 100000 to win this amount of $750, we don’t need to purchase anything, we would need to get my drivers license and car insurance for proof and once we are there we will need to sign paperwork and they will send a check of $750 to our address in 45 days. I wasn't feeling well and my 2 babies were asleep, but still I asked my wife to drive along to collect this prize. On reaching there, we were informed in a very rude manner that there is an additional number that needs to be matched and we are not eligible for anything. Then he started telling us about a liquidation sale going on. We informed him that I wasn't well and babies were asleep, still we asked to come by end of day Oct 12th, 8pm with drivers license and insurance to collect the prize. To this he told us in a very rude manner that he can’t do anything, and we can leave and we can’t even talk to any manager. We were irritated by his behavior and still went on to meet a manager The manager said that this was a marketing tactic to lure people into his dealership. We showed our displeasure and irritation especially since I was sick and babies were asleep and we were lured/fooled to come immediately to collect the non existing prize. There were others who were in line showing their displeasure and irritation as well. One lady told she is going to put a complaint with Consumer Services. When we went to speak with the others, the manager rudely told me that we cannot speak with the others; and it is his complex/dealership and if we talk, he has the right to throw us out. We were shocked by this rudeness. We asked the name of the person who rudely attended to us and also the name of the manager, and the person who attended to us wasn't willing to reveal his name and laughingly, rudely told us that his name is “James Bond”, and asked us to leave. When I again asked for their names, the other sales people teamed up telling us that they won’t reveal us their names and asked us to leave. When we got into the car to leave, they all tauntingly started laughing and waving at us to leave. This totally reflects on the kind of people employed at this location who are extremely rude and have a very cheap mentality We were planning on buying a Nissan NV in the near future to cater to our large family, but due to such behavior, would never again plan on doing so. We would give this location an "EXTREMELY POOR" rating and would advice everyone to stay away from this location. More

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We are first time buyers. Charles and the boss, treated us kindly and respectfully and sold us a car we absolutely love. Thank you so very much for making this a memorable experience for the whole family. us kindly and respectfully and sold us a car we absolutely love. Thank you so very much for making this a memorable experience for the whole family. More

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