Charles Griffin

Where do I begin? This has been, by far, the worst experience I’ve had at any Mercedes-Benz dealership. I strongly caution anyone considering a purchase here — particu This has been, by far, the worst experience I’ve had at any Mercedes-Benz dealership. I strongly caution anyone considering a purchase here — particularly with Jeffrey Midence. He embodies the worst traits of a stereotypical car salesman: transactional, evasive, and solely focused on closing the deal, not the customer experience. After purchasing my vehicle, it took eight weeks and repeated follow-ups to receive my license plate — only to discover it was delayed due to being filed under the wrong name. Rather than provide an honest update, Jeffrey gave misleading responses. Within six months of ownership, I had concerns about the vehicle and reached out to him. He rarely answered calls, and when he did, he offered vague promises to "follow up" that were never fulfilled. It eventually required escalation to his manager, Alex, who was professional and helpful — a rare bright spot in this process. The vehicle was sold with tires just above the minimum certification threshold, and I was told I needed two new tires after less than 5,000 miles — unacceptable for a "certified" Mercedes. Post-sale, there was zero support. I received no orientation on the vehicle’s features, including basics like setting up the fingerprint function. Every previous Mercedes dealer ensured I had a full walkthrough — not here. Additionally, Charles Griffin III, while not as unprofessional as Jeffrey, is extremely aggressive in his sales approach. If you’re still in the browsing phase, avoid him — his pushiness borders on harassment. Having driven only Mercedes vehicles and dealt with several dealerships over the years, I can confidently say Mercedes-Benz of Georgetown ranks as the worst. If you must buy here, avoid Jeffrey Midence at all costs — his conduct is manipulative, self-serving, and ethically questionable. More

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Good customer service with no hard selling tactics to make us irritated or uncomfortable. Pleasure to work with. make us irritated or uncomfortable. Pleasure to work with. More

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Very attentive to us and the details of our situation. Waiting areas and restrooms very clean. Waiting areas and restrooms very clean. More

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Darwin, Charles and Mikaela were all great in finding me a car that fits my needs! I’m only 5’ tall and they were able to adjust the car so I’m comfortable in the seat. All were fabulous, kind, and patie a car that fits my needs! I’m only 5’ tall and they were able to adjust the car so I’m comfortable in the seat. All were fabulous, kind, and patient. We are a long time Mercedes customer! Very thankful! More

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George did an excellent job. He was professional, answered all my questions and was very responsive. He was professional, answered all my questions and was very responsive. More

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Absolutely great experience! I liked how smooth the process was. Charles, Darwin and Carrie answered all of our questions. I liked how smooth the process was. Charles, Darwin and Carrie answered all of our questions. More

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Always professional, courteous, helpful, and friendly! S smooth process when upgrading your next fantastic ride!! S smooth process when upgrading your next fantastic ride!! More

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He is definitely the man to talk to when you come get Mercedes he updates you on everything and makes sure that you are completely satisfied before you leave his office. Excellent job on helping me with Mercedes he updates you on everything and makes sure that you are completely satisfied before you leave his office. Excellent job on helping me with a car I appreciate all the hospitality. More

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Friendly people, great service, and a fantastic selection of vehicles really set MB of Georgetown apart! of vehicles really set MB of Georgetown apart! More

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Salesperson Charles was very helpful in getting us right car and the price that we anticipated. He and his colleague a good trade in value. We recommend very highly to buy your future needs from this dealer car and the price that we anticipated. He and his colleague a good trade in value. We recommend very highly to buy your future needs from this dealership More

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