Charles Fotopoulos | Page 3

The staff are very professional, helpful, understanding, and are just great in general! Thank you to Mosaab for my purchase of a 2017 Dodge Challenger (My favorite car!) Thank you to Gus and John for their and are just great in general! Thank you to Mosaab for my purchase of a 2017 Dodge Challenger (My favorite car!) Thank you to Gus and John for their helpful service. High line motor group is where it’s at!!! More

Report | Print

Don't believe anything they say (or write) At first I thought the dealer was great. Professional and friendly sales process. Quick agreement, no problems. I was ready to tell my friends how gre At first I thought the dealer was great. Professional and friendly sales process. Quick agreement, no problems. I was ready to tell my friends how great they are and about the many nice cars they have on the lot. But that’s not how it turned out. WIth my purchase agreement, I have it in writing to fix a shake the front-end. They rotated/balanced and said it was fixed. After driving after pickup I still could still feel a shake, which is exactly what I didn’t want in my new race car for which I paid 35 grand of hard earned money. I wrote to my sales rep. No response. Called my sales rep. Finally a call back. He said to send pictures of the tires so they could be ordered to correct the problem. Great! A day later, sales backed out of that and said they wanted to the see the car first. I said ok, it takes me two hours of driving, please order the tires so they can be put on, if that’s the problem. I don’t want to drive out there more than once and I was 99% sure it was a tire problem. They didn’t want to order before seeing the problem for themselves. I escalated to the owner, Charlie. He said they wanted to make sure it’s not a bent rim, or something worse, etc. He also said don’t worry, if it turns out to be the tires, new ones can be put on at a local TownFair Tire using a corporate account to save me another trip….I thought that was reasonable so I made the drive so they could check it out. In the end, they agreed there was still a problem that could only be fixed by new tires. But then they said they wouldn’t put on new tires. Huh? The best they could do is swap with other used tires when they became available. And yes, drive another two hours to get them. Like the conversation about TownFair Tire never happened. Just another line of crap. Can I swap with another car with the same size tires? No, it has to be a full wheel swap. So now I have to wait for the exact same wheels and tires to become available. Just a bunch of crap! I thought I was dealing with a high-end dealer that would make things right. That wasn’t the case. They consistently lied and would not live up to their commitment. They complained that they would go broke if they put new tires on every car, it wasn’t a serious problem, it passed inspection…blah blah blah….. totally missing the point. I wasn’t asking for tires on every car, just for them to live to their commitment (written and verbal) on my car. Let this be a lesson. They may appear to be a high-end, no nonsense, customer focused dealer, but they behave like any other used car dealer. Shifty, evasive and dishonest. The only way to get a dealer to give you what they promise, is to walk away from the deal when they don’t. Don’t take a vehicle if it’s not as you expect and don’t believe anything they say to get you to take it. Double check everything they say. In writing? Doesn’t matter. They will seem like your best buddy until it cost them something. They said they would call me when something becomes available. Maybe in a week, two weeks, a month.. Yeah right. I’m guessing I won’t be hearing from them anytime soon and I’ll have to “go broke” and buy the tires myself. If they are capable of this charade, what else can you expect? Never again! More

Report | Print

2016 BMW 428i xDrive Bought a gorgeous 2016 BMW 428i xDrive—my experience with Jim/Ted/Zac was unbelievable—but mostly with the owner Charlie who gave me his personal cell Bought a gorgeous 2016 BMW 428i xDrive—my experience with Jim/Ted/Zac was unbelievable—but mostly with the owner Charlie who gave me his personal cell number and kept in touch throughout the process including sending me pics of the rims he had blackened out for me and putting brand new brakes all around AND having his guys deliver the car to my driveway—FIRST CLASS all the way and we are definitely CUSTOMERS FOR LIFE 🙏🏼😎👊🏼 More

Report | Print

Excellent sales team with no pressure to buy. The showroom and cars were immaculate. I highly recommend Mosaab and The Highline Group if you are in the market for a used car. showroom and cars were immaculate. I highly recommend Mosaab and The Highline Group if you are in the market for a used car. More

Report | Print

Zaharias was very helpful and went out of his way to follow up with me. Great experience overall , would recommend to anyone looking to buy! follow up with me. Great experience overall , would recommend to anyone looking to buy! More

Report | Print

Nice picture! So far everything is perfect! Very appreciate the help and great efforts! Especially Mo provided the kindly pick up ride from work so I can get my car easily! Good job! appreciate the help and great efforts! Especially Mo provided the kindly pick up ride from work so I can get my car easily! Good job! More

Report | Print

This was the beat car buying experience I think I have ever had! Mo was excellent really made sure that everything was taken care of. And on top of that they helped me on getting a lower payment they real ever had! Mo was excellent really made sure that everything was taken care of. And on top of that they helped me on getting a lower payment they really went above and beyond! I would HIGHLY RECOMMEND shopping with them i know I will be back if I could give more than 5 stars I would! More

Report | Print

hands down the very best experience I have ever had in purchasing a car. Liam's and Ted were lights out fantastic I will be back again. purchasing a car. Liam's and Ted were lights out fantastic I will be back again. More

Report | Print

Best car buying experience ever! I have now bought 7 cars in the past 19 years. Never has buying a car been this easy, and quick. The staff was quick to answer my emails, prompt with I have now bought 7 cars in the past 19 years. Never has buying a car been this easy, and quick. The staff was quick to answer my emails, prompt with phone calls, all with professionalism, understanding, friendliness and zero pressure. The price for the car I purchased was a fair price, the financing was a breeze with a great interest rate. I am just totally blown away with how easy and pain free the staff made my shopping experience. I would highly recommend any one to them, and now see why my friends and co-workers have shopped here. More

Report | Print

Great experience! Everyone was so great! I was a pain in the buttcustomer, came to see the car a few times had way too many questions and everyone was great. Zak worked Everyone was so great! I was a pain in the buttcustomer, came to see the car a few times had way too many questions and everyone was great. Zak worked with me and even drove up to my office to have me sign new paperwork after getting me a better deal then I had initially signed for. They also provided me the charger for the electric hybrid vehicle at no cost. I would 100% recommend The Highline Group. More

Report | Print