Charles Draper
Charles Draper at Lakeland Volkswagen
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Charles Draper

Used Car Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.3
320 Reviews
4.3

320 Reviews

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320 Reviews of Charles Draper

December 14, 2024

Dealership Rating
Employee Rating

Easy to work with. Honest and understanding. There pace was accommodating and day of deal transaction with follow-up made the selection and buying process enjoyable. More

by Winnsb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur, Nick Maxvill

Dec 14, 2024

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're thrilled to hear that our team at Lakeland Volkswagen made the selection and buying process smooth and enjoyable with honest, understanding, and accommodating service. We appreciate your support and look forward to serving you again!

December 14, 2024

Dealership Rating
Employee Rating

Nothing was resolved like usual. Wait time is ridiculous would recommend Volkswagen to anyone I know More

by carylanzas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Lindberg, Katlyn Oldham

Dec 14, 2024

Lakeland Volkswagen responded

Thank you for your feedback, Cary. We’re sorry to hear about your experience and regret that we didn’t meet your expectations. Your concerns are important to us, and we’d like the opportunity to address them. Please reach out to Jared Diveley at jared@lakelandvw.com so we can work toward a resolution. Your satisfaction is a priority, and we appreciate the chance to make things right.

Dec 16, 2024

Lakeland Volkswagen responded

can you provide invoice # and vin number so we can better understand the issues that you are having thank you

December 08, 2024

Dealership Rating
Employee Rating

Great customer service and the best sales person on town. Ask for Hiram you won’t regret it More

by Krysmarie07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hiram Mendez Mounier

Dec 09, 2024

Lakeland Volkswagen responded

Thank you for your feedback! We’re so glad to hear you had great customer service and a fantastic experience with Hiram. We truly appreciate your recommendation and look forward to serving you again!

December 06, 2024

Dealership Rating
Employee Rating

Great bunch of professionals to work with! Everyone made it easy and enjoyable to purchase a car! More

by Swede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2024

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re so glad to hear that your car purchase was easy and enjoyable. Our team takes pride in providing a smooth and professional experience, and we truly appreciate the opportunity to work with you!

November 25, 2024

Dealership Rating
Employee Rating

This was the best car buying experience I have ever had. Michelle and everyone at Lakeland VW were a pleasure to work with. I would refer everyone I know who is looking for a car to this dealership and spec More

by kkilian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle, Michelle Barnett

Nov 26, 2024

Lakeland Volkswagen responded

Hi, We're so glad to hear about your positive experience! Thank you for choosing Lakeland VW and for your kind words about Michelle and the team. We're happy you had a great time buying your car, and we truly appreciate your referral!

November 22, 2024

Dealership Rating
Employee Rating

Very professional and gentlemanly. Knowledgeable regarding VW products. Would recommend to others and buy again. More

by Pmny531
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hiram Mendez Mounier

Nov 23, 2024

Lakeland Volkswagen responded

Hi, Thank you for your fantastic feedback! We’re so glad to hear that you had a professional and friendly experience with our team. It’s great to know that our knowledge of VW products made an impact, and we truly appreciate your recommendation. We look forward to serving you again in the future!

October 07, 2024

Dealership Rating
Employee Rating

Bought vehicle, next day it had check engine light. Took it back and all they did was clear the code and push me on my way while one of the service members over the phone while my wife drove 2 hours th More

by xlogiik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

October 04, 2024

Dealership Rating
Employee Rating

Excellent atención, profesionalismo, amabilidad, complacientes . Calidad insuperable de los vehículos alemanes. El Sr Hiram demuestra mucho profesionalismo en sus funciones More

by JOSERAFIGONZALEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hiram Mendez Mounier

Oct 05, 2024

Lakeland Volkswagen responded

¡Gracias, Jose! Agradecemos tus amables palabras sobre nuestro equipo y la calidad de nuestros vehículos alemanes. Nos alegra saber que el Sr. Hiram te brindó un servicio profesional y amable. ¡Esperamos verte de nuevo pronto!

September 21, 2024

Dealership Rating
Employee Rating

Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume More

by fgiovanetty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 22, 2024

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Sep 23, 2024

Lakeland Volkswagen responded

This was explained to you and your wife with the picture demonstrating where the bracket come apart due to outside influence. As per policy, this is not covered under warranty ( not a defected part ) "C\Pictures\104000111571436.zip" "C: Pictures\104000111571440.zip" sent on Tue 2024-09-17 09:49 advisor explained to your wife the best way with out replacing the headliner very costly to repalace, is glueing the bracket to the headliner was the best option, your wife agreed to proceed with the repair. Have a great day

August 26, 2024

Dealership Rating
Employee Rating

I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that you love our dealership and appreciate our professionalism and comfortable waiting area. We look forward to serving you again at Lakeland Volkswagen!

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