Charles Draper
Charles Draper at Lakeland Volkswagen

Charles Draper

Used Car Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.3
359 Reviews
4.3

359 Reviews

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359 Reviews of Charles Draper

December 18, 2025

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Employee Rating

Great place, no pressure. Nice people. I would recommend to anyone that needs a new or used car. More

by sal.ramos58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle, Danny Gonzalez

Dec 20, 2025

Lakeland Volkswagen responded

Hi Sal, thank you for your kind words about Lakeland Volkswagen. We’re glad you had a positive, no-pressure experience and appreciate your recommendation to others.

December 17, 2025

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Very nice. Very easy i feel very confident in the service provided by the entire Lakeland VW staff. More

by joncjones67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Lakeland Volkswagen responded

Hello Jon, We’re glad to hear that your experience at Lakeland Volkswagen was smooth and enjoyable. It’s wonderful that the team made you feel confident in the service you received. Thank you for sharing your feedback.

December 13, 2025

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Making the purchase of my new 2025 Jetta was a seamless process from start to finish. I'm satisfied with VW as a car brand all together and with this dealership and it's personnel immensely! More

by christineleinonen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Gonzalez

Dec 13, 2025

Lakeland Volkswagen responded

Hi Christine, thank you for sharing your experience with Lakeland Volkswagen. We’re thrilled to hear that your 2025 Jetta purchase was smooth from start to finish. It means a lot to us that you’re satisfied with both the vehicle and our team, and we’re grateful for your kind words.

December 12, 2025

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I have purchased several vehicles from Lakeland VW. Honest and fair deals, great customer service in and out within a few hours. Excellent service department! Highly recommend! More

by MONTERO1234
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle, Dominic Bailey

Dec 13, 2025

Lakeland Volkswagen responded

Hi, Thank you for taking the time to share your experience with Lakeland Volkswagen. We are thrilled to hear that you’ve had positive experiences with both our sales and service teams. Your recommendation means a lot, and we look forward to continuing to provide you with honest deals and excellent service in the future.

November 29, 2025

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Employee Rating

Great home town dealership. Michelle, Carlos and Charles were fabulous. Would definitely purchase there again. More

by cliftonlee2001
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Barnett

Dec 01, 2025

Lakeland Volkswagen responded

Hello. We’re thrilled to hear you had such a great experience at Lakeland Volkswagen. Michelle, Carlos, and Charles will be happy to hear your kind words. It means a lot that you would choose to purchase with us again, and we can’t wait to see you back. when you are ready for your next vehicle.

November 26, 2025

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Very Disappointed With the Service Department I brought my car to VW Lakeland and clearly explained several issues, including the ongoing start/stop problem. Instead of checking everything I mentioned, the More

by NOBELHERRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 27, 2025

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

October 01, 2025

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Employee Rating

As far as sales go, Dominic was great and very kind-patient. Finance manager Charles seemed to have issues when we had questions and very argumentative. Otherwise very happy with my car and very h More

by BBUSCEMI07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dominic Bailey

Oct 02, 2025

Lakeland Volkswagen responded

Hi, thank you for sharing your feedback. We are glad to hear that Dominic provided excellent service and that you are happy with your car and the deal. We apologize that your experience with our finance manager did not meet the same standard. If you would like to discuss your visit further, please feel free to reach out to Jared Diveley at jared@lakelandvw.com. We appreciate your recommendation and hope to make your next visit fully positive.

September 21, 2025

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The team of service advisors and the mechanics are why I always visit Lakeland VW for all my service needs! They are friendly, professional and knowledgeable. More

by moyano.lou
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Lakeland Volkswagen responded

Thank you for your kind words. We’re thrilled to hear that our service advisors and mechanics at Lakeland Volkswagen consistently provide friendly, professional, and knowledgeable service. We’re grateful for your continued trust in us!

Sep 22, 2025

moyano.lou responded

You are all very welcome. It's important to share comments and acknowledge those that do their very best to serve customers.

September 19, 2025

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Employee Rating

Great experience at this dealer. Didn’t feel pressured, staff were polite, and got a great deal on my new SUV! Thank you to Dominic and Charles for a pleasant visit. See you for the More

by passalacqua.christian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Bailey

Sep 20, 2025

Lakeland Volkswagen responded

Thank you for sharing your experience, Christian. We are thrilled to hear you felt comfortable and well taken care of at Lakeland Volkswagen. Dominic and Charles will be happy to know they made your visit enjoyable. Enjoy your new SUV and we look forward to seeing you again!

September 01, 2025

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Employee Rating

I’m a first time VW customer . The process was easy and fast. I would definitely recommend them. Dominic was very helpful and personal. He was knowledgeable and answered all of que More

by Peggeg22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2025

Lakeland Volkswagen responded

Thank you for sharing your experience! We are glad your first visit as a VW customer was smooth and efficient. Dominic will be pleased to hear your kind words, and we appreciate your recommendation of Lakeland Volkswagen. We look forward to seeing you again.

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