Charles Draper
Charles Draper at Lakeland Volkswagen
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Charles Draper

Used Car Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.3
326 Reviews
4.3

326 Reviews

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326 Reviews of Charles Draper

February 22, 2025

Dealership Rating
Employee Rating

I had great service and got an amazing car! I was treated fairly and enjoyed my experience! More

by dawnwade76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael

Feb 25, 2025

Lakeland Volkswagen responded

Hi Dawn, Thank you for sharing your positive experience! We're thrilled to hear that you received great service and found the perfect car. It’s wonderful that you felt treated fairly and enjoyed the process. We appreciate your feedback and look forward to serving you again in the future!

January 29, 2025

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Employee Rating

The curtesy is great and is clean but the service I did not like because I went because the radiator reserve tank is leaking and they said no but they refuel the tank with cooler after the day before I did More

by awilda1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 04, 2025

Lakeland Volkswagen responded

Hi, we deeply apologize for the frustration and confusion you experienced during your visit. It’s important to us that all of our customers feel respected and valued. We would like to address your concerns further and ensure your experience is properly resolved. Please reach out to Jared Diveley at jared@lakelandvw.com so we can discuss this matter in more detail and work towards a solution. Thank you for bringing this to our attention.

January 25, 2025

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Employee Rating

Clean, friendly people, work well with everyone. The car was ready,cleaned and they told me everything about the car. I would definitely come back to your dealership if I need anything. Everyone was More

by b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hunter Jackson

Jan 25, 2025

Lakeland Volkswagen responded

Hi, Thank you for your kind words about your experience at Lakeland Volkswagen! We're thrilled to hear that our team provided a clean, friendly, and informative visit. We look forward to assisting you again in the future—thank you for choosing us!

January 12, 2025

Dealership Rating
Employee Rating

I have been coming to Lakeland VW since 2002. Bought many vehicles here. Never had a problem. Michelle is always very attentive and listens to you. Larry is very upfront on your needs or wants. More

by vwghia1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 13, 2025

Lakeland Volkswagen responded

Thank you for your loyalty to Lakeland Volkswagen and for choosing us for so many of your vehicles! We’re delighted to hear that Michelle’s attentiveness and Larry’s upfront approach have made your experiences positive and pressure-free. Your trust means everything to us, and we look forward to serving you for years to come!

January 03, 2025

Dealership Rating
Employee Rating

Great job by the staff at Lakeland Volkswagen. Straight shooting. No shenanigans or add-ons like all the other dealers. More

by Manny G
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur, Michelle Barnett

Jan 05, 2025

Lakeland Volkswagen responded

Hi Manny, Thank you for your kind words! We're glad you had a straightforward experience with us and appreciated our honest approach. It's always our goal to make the process as transparent as possible. We hope to work with you again in the future!

January 01, 2025

Dealership Rating
Employee Rating

This was one of the nicest and easiest car buying experiences I've ever had More

by FULCHERW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hiram Mendez Mounier

Jan 02, 2025

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We’re thrilled to hear that your visit to Lakeland Volkswagen was one of the nicest and easiest car-buying experiences you’ve had. We appreciate your kind words and look forward to serving you again in the future!

December 14, 2024

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Employee Rating

Easy to work with. Honest and understanding. There pace was accommodating and day of deal transaction with follow-up made the selection and buying process enjoyable. More

by Winnsb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur , Nick Maxvill

Dec 14, 2024

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're thrilled to hear that our team at Lakeland Volkswagen made the selection and buying process smooth and enjoyable with honest, understanding, and accommodating service. We appreciate your support and look forward to serving you again!

December 14, 2024

Dealership Rating
Employee Rating

Nothing was resolved like usual. Wait time is ridiculous would recommend Volkswagen to anyone I know More

by carylanzas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Lindberg, Katlyn Oldham

Dec 14, 2024

Lakeland Volkswagen responded

Thank you for your feedback, Cary. We’re sorry to hear about your experience and regret that we didn’t meet your expectations. Your concerns are important to us, and we’d like the opportunity to address them. Please reach out to Jared Diveley at jared@lakelandvw.com so we can work toward a resolution. Your satisfaction is a priority, and we appreciate the chance to make things right.

Dec 16, 2024

Lakeland Volkswagen responded

can you provide invoice # and vin number so we can better understand the issues that you are having thank you

December 08, 2024

Dealership Rating
Employee Rating

Great customer service and the best sales person on town. Ask for Hiram you won’t regret it More

by Krysmarie07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hiram Mendez Mounier

Dec 09, 2024

Lakeland Volkswagen responded

Thank you for your feedback! We’re so glad to hear you had great customer service and a fantastic experience with Hiram. We truly appreciate your recommendation and look forward to serving you again!

December 06, 2024

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Employee Rating

Great bunch of professionals to work with! Everyone made it easy and enjoyable to purchase a car! More

by Swede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2024

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re so glad to hear that your car purchase was easy and enjoyable. Our team takes pride in providing a smooth and professional experience, and we truly appreciate the opportunity to work with you!

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