Charles Conradi

Where to begin, I purchased a vehicle on president's day 2025, And have been dealing with nothing but issues. Prior to purchasing the vehicle, the dealership and I had agreed on a "We Owe" due to a cracke 2025, And have been dealing with nothing but issues. Prior to purchasing the vehicle, the dealership and I had agreed on a "We Owe" due to a cracked driver side view mirror. No issue there. A week later I was going through the functions on the cluster and came across "Oil Life" which said 18%. I thought they might have just forgot to reset the oil life. I checked the oil, not the case. Not only was the oil not changed, the air and cabin air filter were filthy. I called to schedule a service and get my mirror fixed. They couldn't schedule me until they "Inspected" the mirror. Dealership wanted me to just take my vehicle and drop it off for who knows how long because they couldn't tell me until after inspection how long it would take to receive and put on. (They took pictures of it when we agreed on the We Owe) I called several time to schedule service Constant runaround stating we dont have any loaners. I ended up going weeks after on a monday. I was told it would take 4 days for the maintenance and mirror. Called on Friday and spoke to sales manager Charles and asked what the status of the vehicle was. He told me he would call me back once he found out. This was not the first or second time he never returned a call. This was also after he threatened to bill me for a dealer plate they LEFT in my vehicle. I didn't even have my vehicle to give it back to them! Turns out they sent it to another dealership to get a front collision sensor worked on. I called on Monday the following week and they til me the vehicle was ready. I asked the salesman Bryant Cliff to verify EVERYTHING was completed before I take off from work for no reason. Never got a follow up. Tuesday I called the service dept and asked if everything was complete on the vehicle. They told me yes. Left work and got to the dealership only to find out NOTHING was done. Only the FC sensor (which I didn't even take in for). Left my vehicle again. Currently still at the dealership until who knows when. Contacted General Manager and no response. The absolute worst service I've ever received. To top things off. It took the dealer 2.5 months to SUBMIT plates to MVD. Still have paper tags. AVOID THIS DEALERSHIP!!! More

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Literally the worst customer service I have ever experienced. Between him and Loyd they are so unprofessional and disrespectful. Avoid speaking with either of these sales representatives experienced. Between him and Loyd they are so unprofessional and disrespectful. Avoid speaking with either of these sales representatives More

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Charles was professional and courteous. He had knowledge of the inventory and was willing to accommodate our needs. I highly recommend Charles as he was amazing to work with! He had knowledge of the inventory and was willing to accommodate our needs. I highly recommend Charles as he was amazing to work with! More

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Charles in sales was very helpful, and Alexander was extremely helpful. Trustworthy dealership, got our deal done quickly and easily. Highly recommend. extremely helpful. Trustworthy dealership, got our deal done quickly and easily. Highly recommend. More

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Everyone was so helpful and I had the best experience possible. I’m very grateful for everyone that helped me! possible. I’m very grateful for everyone that helped me! More

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Before you buy a used vehicle from here, please read used car buying laws on the attorney general website to protect yourself. Consumer fraud, as defined by Arizona law, is any deception, unfair act or prac car buying laws on the attorney general website to protect yourself. Consumer fraud, as defined by Arizona law, is any deception, unfair act or practice, false statement, false pretense, false promise or misrepresentation made by a seller or advertiser of merchandise. I purchased a vehicle on 11-09 and am not happy at all about what happened. Although I like the car I purchased, it had undisclosed issues that I immediately had to get repaired within the same week as the purchase and this dealer wouldn’t make it right after two attempts on my end. I’m also extremely angry about the false claims salesman’s made. The unnecessary dealer fees they attempted to charge me. $800 for window tint that was not on the vehicle… argued with them about it it was insane there was literally no window tint… I felt I was being lied to and scammed but I stood my ground. I need a manager to contact me ASAP about my experience it was unacceptable. The girl at the front desk was sitting there with her face in her phone and I stood right in front of her for 5 minutes, she never looked up. Someone else had to walk across the room to greet and help me. I also saw her talking on her cell phone and ignoring another customer who walked in and went up to the desk. On a positive note, the finance managers were absolutely amazing. I appreciated them very much. More

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