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Charles Chitava
Charles Chitava at Murgado Lincoln of Chicago
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Charles Chitava

Client Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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2 Reviews
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2 Reviews

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2 Reviews of Charles Chitava

February 23, 2025

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I bought my viehical 7 months ago and It’s been in the shop four times and it’s still not running properly it’s a 2024 Ford escape. They claim that there waiting for a software update. Meanwhile my check More

by bcrossley78
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Recommend Dealer
No

Other Employees Tagged: Luis Cruz, Aimmey Garcia, Kaleb Ortiz, Ethan Horan

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Feb 24, 2025

Murgado Lincoln of Chicago responded

We’re really sorry to hear about the ongoing issues with your 2024 Ford Escape. This is certainly not the experience we aim to provide, and we understand how frustrating it must be. Please reach out directly, and we’ll work with our service team to address the issue as quickly as possible and keep you updated on the progress. Your satisfaction is very important to us. Send a message to: charles.grosso@murgadofordlincoln.com.

Feb 26, 2025

bcrossley78 responded

This message is for Luis Cruz. I’m waiting to hear back from you about the loaner car that you promised. I often wondered when my car will be repaired or called for the software upgrade. The check engine light stays on the dash board further damaging my vehicle which is only 7 months old. Mr Cruz I have been very disappointed with this whole situation.

December 26, 2024

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customer service was great. waiting area very clean. service time was long but had to get approval from GSA More

by Sharon.Daniel
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Charles Grosso, Ali Bila , Chole Adams, tyler allen, elijah carmack

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Dec 27, 2024

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our customer service and enjoyed the clean waiting area. We appreciate your patience while we worked on getting the necessary approval. We hope to serve you more efficiently in the future!

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