Charles Artman

I guess the third time is NOT the charm for Heritage when it comes to customer experience. On November 8, 2024, I visited the dealership to cancel an extended warranty on my current vehicle purchased from it comes to customer experience. On November 8, 2024, I visited the dealership to cancel an extended warranty on my current vehicle purchased from Heritage. This was in preparation for a future vehicle purchase, ensuring I would receive the maximum refund before further depreciation. Fast forward to November 18, I inquired about a Ram 1500 after seeing attractive pricing online. I worked with a salesperson named Phat and received an appraisal for my vehicle at $25,000 from “Chuck.” Unfortunately, we couldn’t finalize a deal before my planned vacation starting November 21, and I knew I’d miss out on the November rebates. No problem there. Fast forward to tonight, December 9. I scheduled an appointment with Phat to inquire about a Dodge Durango, which had promising incentives for December. That’s when the problems began to snowball. Extended Warranty Mismanagement Heritage never processed the cancellation of my extended warranty from November 8. Their excuse? “Whoops, we must have forgotten to send the email.” Considering dealerships lose money when customers cancel warranties, this feels suspicious at best. The refund amount I was expecting—$3,678—remains unresolved. Unjustifiable Trade-In Value Drop I was shocked to see my trade-in value drop from $25,000 (offered on November 18) to $22,3XX tonight—a nearly $3,000 reduction in less than three weeks. I was told this was because of the time elapsed since the initial appraisal. Adding insult to injury, the new offer included a $2,000 appraisal bonus currently being advertised. This means the actual value of my trade was just $20,3XX. Both NADA and KBB estimate the fair value of my vehicle at $26,000. Price Markup and Manipulative Practices The Durango I was interested in was marked $1,500 higher than its advertised internet price. When I pointed it out, I was told it must have been a “computer glitch.” Conveniently, they “fixed” the price—but only after I caught the discrepancy. Moreover, when I asked for the $2,000 appraisal bonus to be added on top of the trade-in value as advertised, I was told it was already “bundled in.” Despite the clear promotional messaging, Heritage refused to honor the bonus as an addition, citing the irrelevant fact that I purchased my vehicle at a discount for $29,500. Unprofessional Attitude The parting words from Chuck, “You can try and shop elsewhere. Let me know how that works out for you,” were dismissive and unprofessional. For a repeat customer like me, this was the last straw. This experience left me feeling slighted and unappreciated. From the extended warranty mishandling to deceptive pricing and trade-in practices, it’s clear that Heritage and MileOne prioritize their profits over customer satisfaction. I will not do business with them again. If you value transparency and respect, I recommend looking elsewhere for your next vehicle purchase. More

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Not bad at all. They the dealer ship r good people Keep it up Thank you They the dealer ship r good people Keep it up Thank you More

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Everyone at Heritage was beyond helpful, friendly, respectful, and were willing to go above and beyond to make sure we were happy with our decision respectful, and were willing to go above and beyond to make sure we were happy with our decision More

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Everyone was very accommodating, friendly and easy to work with… they all made sure that we left with the Jeep that was right for us. work with… they all made sure that we left with the Jeep that was right for us. More

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Very friendly, helpful, and respectful. Wanted us to be happy with our purchase and they went out of their way to do that. Wanted us to be happy with our purchase and they went out of their way to do that. More

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Quinn was great. She knew all of the details regarding the vehicle we purchased, she wasn't pushy, and made the experience pleasant. She knew all of the details regarding the vehicle we purchased, she wasn't pushy, and made the experience pleasant. More

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They did great job locating the truck that I wanted. Everything with delivery went smoothly. Everything with delivery went smoothly. More

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I sold my vehicle here and have yet to receive a check for the money I am owed. They told me I would receive my check in the mail in a week, and it's been almost a month. They told me there was a title is for the money I am owed. They told me I would receive my check in the mail in a week, and it's been almost a month. They told me there was a title issue, when I tried to contact them to get it fixed they ignored my phone calls and no one called me back. Had my husband go in to see what is going on and they claim they sorted it out and called me, but I received no phone calls from them. They told my husband it would still be another two weeks till I get my money, yet no one called me to inform me of this. Charles, the sales manager there, in particular has been ignoring all my phone calls and voicemails and lying saying he has been updating me. I even called Charles after my husband left the dealership because I knew he was in the office, and he still ignored my phone call. I will no longer be doing business here, which is a shame as I love my brand new Toyota from Heritage. All they had to do was return my phone calls. More

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Customer appreciation was top notch! The process also was expedited faster than any other time I've bought a car from anywhere else. The process also was expedited faster than any other time I've bought a car from anywhere else. More

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Mr. Sidney Ruth was excellent in helping us purchase our new vehicle. Very personable and made our purchasing process very easy in finding the right van for us. Sidney made sure our vehicle had all the extr new vehicle. Very personable and made our purchasing process very easy in finding the right van for us. Sidney made sure our vehicle had all the extras we were entitled to. I will definitely contact Sydney when we purchase another vehicle. Thanks More

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