Chandler Diehn

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We understand your concerns regarding pricing and the key situation. We use software to analyze the market and ensure our prices remain competitive, and in this case, our pricing was aligned with market value, so no adjustments were made. Regarding the keys, we provide all keys that were given to us at the time of trade-in or purchase, and unfortunately, there was no second key available to provide. We appreciate your understanding and hope to improve your experience in the future.

Covert Buick GMC Bee Cave responded

Ryan, Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced at other dealerships, but we’re thrilled to know that Covert Buick GMC Bee Cave, and specifically Chandler, were able to provide you with the welcoming and attentive service you deserved. At Covert Buick GMC Bee Cave, we aim to make every customer feel valued and supported, and it’s great to hear that Chandler and our team were able to exceed your expectations. We appreciate your feedback and are grateful for your business. If you need anything in the future, please don’t hesitate to reach out!

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that your experience at Covert Buick GMC Bee Cave was smooth and stress-free. Our goal is to make the car buying process as easy and enjoyable as possible, and we’re thrilled that we met that mark for you. We truly appreciate your recommendation and look forward to assisting you with any future needs. If you have any questions or need further assistance, don’t hesitate to reach out. Thanks again for choosing us!

Covert Buick GMC Bee Cave responded

Thank you for your feedback! We're delighted to hear that Matt Bennet has been a great service advisor for you at Covert Buick GMC Bee Cave. Effective communication and setting clear expectations are crucial, and we’re pleased Matt excelled in these areas. We appreciate your kind words and look forward to continuing to serve you!