Chandler Capehart | Page 29

Our experience purchasing a used vehicle. Never owned a Toyota so my wife and I thought we would test drive a couple of vehicles. Salesperson met us in the lot and asked questions in regards Never owned a Toyota so my wife and I thought we would test drive a couple of vehicles. Salesperson met us in the lot and asked questions in regards to our interest. We discussed price range and concerns about not knowing what we were looking for and just wanted to test drive different vehicles. Chandler suggested we drive two vehicles that fit our wants. He allowed us to drive one vehicles for several hours to assist in the decision making process. We were somewhat late getting back. We determine the vehicle we wanted to pursue and discussed pricing. Without any drama and feeling pressured, we arrived at a price we both agreed upon. Easiest vehicle purchase I have ever encountered. The process was very smooth and Chandler remained at the dealership over an hour after the dealership closed and made sure our vehicle was ready with the keys and parked just outside the dealership door. The professionalism Chandler demonstrated made us feel we were at all inclusive resort instead of my past opinion of dealerships. The relationship established made us feel comfortable in using other services at Capital since I was made to believe we would be welcomed as a respected customer. We are more that satisfied with the service given and walked out of the dealership feeling we made the right decision especially since we had no intentions of purchasing a vehicle on this visit. More

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