Chad Votta

5 minutes ago New Today was one of the most humiliating and hurtful days of my life. I arrived with my daughters to this dealership excited with my children to purchase a car. Two daughters with me saw tha and hurtful days of my life. I arrived with my daughters to this dealership excited with my children to purchase a car. Two daughters with me saw that I was turned away by this dealership because of this fine print on their website that indicated I had to be living within a close proximity to their dealership in order to be “eligible for their advertised sales price”. After driving 2 hours to their dealership and exchanging emails with their AI agent “Chrissy” and Internet Manager, no one forewarned me of any potential restrictions of pricing due to residency or proximity to their dealership. I don’t know how this is even legal and ethical if a qualified and interested buyer was misinformed by the way it was written on their site. I encourage all buyers to recognize this policy as well as a forced add-on of “lo-jack” on every purchase. All was not bad though because the Manager on site for today was exceptionally helpful and explained the rationale and willing to compensate for the lost time and travel. Never did ever feel disappointed and let down by a car buying experience to have a 4,500 plus up from the advertised discounted purchase price because I wasn’t from the “area” made me feel ashamed and really bothered. I hope a legal review is forthcoming of their policies and actions. Equity and equality should be the fairest practice for all buyers based on a advertised price not a small segregated group of individuals that belong to a certain geographical area and proximity to the dealership. More

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Huge thank you to the whole Jerrys Toyota sales team. The Customer Service was outstanding and I was able to get the exact car I was looking for! Khalid D. thank you for a smooth ride from start to finis The Customer Service was outstanding and I was able to get the exact car I was looking for! Khalid D. thank you for a smooth ride from start to finish. I was referred to you and your loyal customer service base is why I chose you! Ray the finance manager was very patient and kind. Never once felt pressured from the time I got there til the time I left and I love that. ⭐️⭐️⭐️⭐️⭐️ More

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2 weeks ago I bought a vehicle from Steve . . wonderful .. however chad and Brent store mangers.. the first day I purchased the vehicle the tire needed to be replaced .. they replaced a week lat . wonderful .. however chad and Brent store mangers.. the first day I purchased the vehicle the tire needed to be replaced .. they replaced a week later I needed new brakes .. chad assisted that the car was Maryland stated inspected it was not he wanted to go back n forth with me at the end told me to bring my car in so they can look at it was in fact my front back and rotors smh !! They fixed only to find the next day my car wouldn’t start! I had to buy a battery and needed an oil change ….. all of this should have been checked before selling the car!!!! Contacted mr chad he was yelling trying to tell me it was nothing wrong with the car Brent was in the background telling me to shut the xxxx up and to hang up on me .. the way I was treated I wouldn’t even recommend a dog to buy a car from there … DONT BUY NO CAR FROM THERE PPL .. contacted the store manager .. he told me he didn’t want to hear nothing I had to say .. a law suit wil be filed! More

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Do not purchase from Jerry's Toyota. I bought a Toyota Certified used car from them, and despite the 160-point checklist supposedly qualifying the car as Toyota Certified, I discovere I bought a Toyota Certified used car from them, and despite the 160-point checklist supposedly qualifying the car as Toyota Certified, I discovered many issues upon delivery that should not have qualified the vehicle as Toyota Certified. These issues include lack of second key, dirty and sticky interiors, sticky windows, melted chocolate in the cubbies, an odor in the interior, puncture in the center console armrest, and loose GPS navigation screen that is shifts when touched and looks like someone tried to repair it with a hack job by inserting something into the gap in the corner of the screen. All these issues should have been caught and addressed based on the 160-point Toyota certification checklist, but they were not. I contacted them the next day to get these resolved, and they told me to bring the car back in to have the issues corrected. After many trips, phone calls, and messages to the director of sales, I finally got a second key. They also "fixed" the puncture in the center console armrest, but unfortunately, the quality of the repair makes it look worse, with a large section of the armrest now discolored and with a different texture. Regarding the GPS navigation screen moving, they told me the bracket inside is broken, so they will not repair it. They even said I broke the bracket, to which I replied how can I break the interior bracket that is behind the screen when the screen itself works fine and is not cracked. I also only had the car less than 12 hours when I told them about the issues. Currently, they are refusing to address these issues. I think it is horrible business to sell a car with the damage and pass it off as Toyota Certified, especially with the price premium placed on Toyota Certification. More

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Straight forward and easy buying process from a wide selection of new and used cars . selection of new and used cars . More

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Excellent with quality service. My sales person Mr Fletcher Dixon was extraordinary. Helpful and kind very patient and gave me exactly what I wanted My sales person Mr Fletcher Dixon was extraordinary. Helpful and kind very patient and gave me exactly what I wanted More

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Your typical aggressive unprofessional salesperson, out to pad his paycheck and not give a care in the world about his customers. As long as he gets the sale. to pad his paycheck and not give a care in the world about his customers. As long as he gets the sale. More

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never will i buy or recommend this place ever. I have now lost Brand loyalty because of this experience. I have now lost Brand loyalty because of this experience. More

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A dishonest dealership. They will overcharge you after a price was agreed upon. Stay away. price was agreed upon. Stay away. More

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Matt Bukowski was great to deal with and gave me a great deal, despite the hard times. He made me feel like I was worth his time. deal, despite the hard times. He made me feel like I was worth his time. More

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