As always, everyone I dealt with in the service
department was very helpful, knowledgeable and courteous.
department was very helpful, knowledgeable and courteous.
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by KNOWLESJAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Enza Comito, Keeyoung Moon
Aug 15, 2023 -
Rallye Acura responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rallye Acura!
Charles Ludeman (SVC MGR) 516-625-7777
Very efficient facility and quick service.
Everyone is super kind and caring. They are so focused on providing an outstanding customer experience.
Everyone is super kind and caring. They are so focused on providing an outstanding customer experience.
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by TAZCONA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Enza Comito, Steven Osorio
Aug 10, 2023 -
Rallye Acura responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rallye Acura to be a positive one. Please don't hesitate to reach out if you need anything else.
Charles Ludeman (SVC MGR) 516-625-7777
The work is exceptional.
The price us reasonable. The waiting room is clean. Every one goes out of their way to make you feel comfortable. I have recommended several frien
The price us reasonable. The waiting room is clean. Every one goes out of their way to make you feel comfortable. I have recommended several friends to come here. Highly recommended. No complaints 👌.
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by HelenAshton
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Enza Comito
Jul 31, 2023 -
Rallye Acura responded
Thank you for choosing Rallye Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, Helen, and we hope to see you again!
Charles Ludeman (SVC MGR) 516-625-7777
Been going there 20 yrs, 3 vehicles.
Service dept has always been professional, polite, helpful and informative. Great service from Mgr. Charles Ludemann, Enza Comito and Chad Tammaro. A
Service dept has always been professional, polite, helpful and informative. Great service from Mgr. Charles Ludemann, Enza Comito and Chad Tammaro. And the video of my inspection was very helpful and a great idea
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by FRANK241JV
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Enza Comito, Kenny Persaud, Mgr Charles Ludemann
Jul 27, 2023 -
Rallye Acura responded
Frank, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rallye Acura!
Charles Ludeman (SVC MGR) 516-625-7777
Chad was extremely helpful and courteous.
The dealership did a good job. I will return.
The dealership did a good job. I will return.
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by BNMNK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Enza Comito
Jul 25, 2023 -
Rallye Acura responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Charles Ludeman (SVC MGR) 516-625-7777
Chad is great.
I have appreciated his professionalism and good work over the years very much, and he is a very nice person, as is everyone with whom I have spoken a
I have appreciated his professionalism and good work over the years very much, and he is a very nice person, as is everyone with whom I have spoken at Acura.
However, when my power steering failed shortly after I had the power steering pump replaced at Rallye and I called the service department to get an appointment, the woman scheduling said they could only get me in 3 and 1/2 weeks later. That's not very safe -- without the power steering, I can't pull out into traffic safely or get into or out of parking spaces on the street with good control, and I live and commute in high-traffic areas.
Another Acura dealer I called offered to get me in the same day. It turns out there was a larger problem that was destroying the power steering pumps.
I'm not mad that the new pump failed or that something must have gotten missed at Rallye, but their not wanting to schedule me for almost a month didn't sit right with me. I will still say that overall I have gotten good service from the dealership.
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by Fred
Verified Customer
Verified Customer
Jul 12, 2023 -
Rallye Acura responded
Thank you, Fred! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Acura, we look forward to having you as one of our valued customers for many more years to come!
Charles Ludeman (SVC MGR) 516-625-7777
Chad Tammaro is helpful, attentive, and very
professional. He answers all my concerns and his dedication to his customers is fantastic. Chad is the best!
Ezra Comito is very professional and
professional. He answers all my concerns and his dedication to his customers is fantastic. Chad is the best!
Ezra Comito is very professional and shows a deep interest in her customers. She is personable and very professional! She is terrific!
Rallye Acura is very fortunate to have such dedicated members on their team!
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by Cars
Service Price Transparency
Other Employees Tagged:
Enza Comito
Jul 11, 2023 -
Rallye Acura responded
Thank you for taking the time to share your thoughts on working with Chad, Enza, and our team. We're glad to hear we delivered such a great experience!
Charles Ludeman (SVC MGR) 516-625-7777
The service representatives managers Chad and Charles as
well as the mechanics and supervisor were excellent
well as the mechanics and supervisor were excellent
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by MARIBIDDY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Enza Comito
Jul 03, 2023 -
Rallye Acura responded
We are very happy to hear that Chad, Charles, and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Charles Ludeman (SVC MGR) 516-625-7777
I'm very disappointed on the way I was treated.
In the phone when I called on the phone. The woman was rude and disrespectful and hung up on me. This has Really changed my mind about doing future b
In the phone when I called on the phone. The woman was rude and disrespectful and hung up on me. This has Really changed my mind about doing future business with Acura
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by bsrd20
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Enza Comito, Kenny Persaud
Jul 03, 2023 -
Rallye Acura responded
Thank you for your review. We're sorry your phone interaction didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your phone interaction in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Stefanie Horn (GM) 516-625-7070
Jul 03, 2023 -
bsrd20 responded
Barbara Bridgwood 516-3692980
No matter how big or small my need is I am always treated
like the most important person
like the most important person
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by LG
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Enza Comito
Jun 27, 2023 -
Rallye Acura responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Charles Ludeman (SVC MGR) 516-625-7777