Chad Kurtz
Chad Kurtz at Elk Grove Acura
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Chad Kurtz

Service Advisor

Elk Grove Acura

8585 Laguna Grove Dr
Elk Grove, CA 95757

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4.7
48 Reviews
4.7

48 Reviews

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48 Reviews of Chad Kurtz

August 16, 2024

Dealership Rating
Employee Rating

Very knowledgeable and thorough when explaining the service process. Chad was very personable and professional. More

by cmclark40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Elk Grove Acura responded

Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad Chad was able to help, and we hope to see you again!

August 16, 2024

Dealership Rating
Employee Rating

Chad has very nice personality, respectful and excellent customer service. On time service and remind what need to get done for next visit More

by Huy Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2024

Elk Grove Acura responded

Thank you, Huy, for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad Chad was able to help, and we hope to see you again!

August 15, 2024

Dealership Rating
Employee Rating

Always good service an nice people would not go to any other dealer , fair price for good work More

by LIGHTSKIN200313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Elk Grove Acura responded

Thanks for sharing about your experience with Elk Grove Acura. Chad and our team appreciate your business and hope to see you again soon!

August 15, 2024

Dealership Rating
Employee Rating

As expected, and as usual, very good service and excellent service work. I would recommend this dealership. More

by peabody6612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: NSX tech

Aug 16, 2024

Elk Grove Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chad met your expectations. Thank you again for choosing Elk Grove Acura. We look forward to having you as one of our valued customers for many more years to come!

August 15, 2024

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Chad was very helpful. I was satisfied with the service and assistance from the visit. Thank you. More

by QKENDANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Elk Grove Acura responded

It's great to hear that Chad was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Acura!

August 15, 2024

Dealership Rating
Employee Rating

I’d you don’t stop sending me surveys and phone calls. I’ll continue to give bad reviews. Please stop. More

by SFITZPATRICK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 18, 2024

Elk Grove Acura responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 14, 2024

Dealership Rating
Employee Rating

We've had our vehicles serviced at Elk Grove Acura for over a couple of decades and have a high regard for the work being performed at that facility. We also always schedule our service appointments to t More

by bob.zegarski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Elk Grove Acura responded

Bob, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chad met your expectations. Thank you again for choosing Elk Grove Acura. We look forward to having you as one of our valued customers for many more years to come!

August 14, 2024

Dealership Rating
Employee Rating

Dave was friendly and very efficient at his job. He’s a real pleasure to deal with More

by tripletmama95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maciel , Sonnie

Aug 15, 2024

Elk Grove Acura responded

Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful feedback!

August 13, 2024

Dealership Rating
Employee Rating

Easy checkin, reasonable charge for oil change/tire rotation , my only criticism was water spots on the window from the free wash (which is very minor) More

by LEAHGOODWIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2024

Elk Grove Acura responded

Leah, Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad Chad was able to help, and we hope to see you again!

August 13, 2024

Dealership Rating
Employee Rating

Exceptional customer service and friendly & welcoming staff from Wayne in the parts department and to both Will and Mariana in the service dept. Thank You Elk Grove Acura!! Juan & Sherry Estrada More

by johne3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne, Will and Mariana

Aug 14, 2024

Elk Grove Acura responded

Thank you, Juan, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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