Chad made sure that I understood what process of what is
going on with my car. The entire car service took great care and service of my car. Everyone there as always are very helpful & kind to me.
going on with my car. The entire car service took great care and service of my car. Everyone there as always are very helpful & kind to me.
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by gemcallister
Nov 28, 2022 -
Fletcher Jones Motorcars responded
Hello gemcallister,
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.
Best,
Justin Ringel
Guest Relations Manager
Thanks to the General Manager David Gonzales I have been
getting VIP service at this wonderful dealership for my S550. He valued Fletcher Jones customers
getting VIP service at this wonderful dealership for my S550. He valued Fletcher Jones customers
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by Harry
Jul 13, 2021 -
Fletcher Jones Motorcars responded
Hello Harry,
Congratulations on your beautiful Mercedes-Benz S550! Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Fletcher Jones Motorcars take great pride in serving our guests well. It brings us so much joy hearing that Dave Gonzalez our general manager assisted with getting you into your desired choice of vehicle that best suits your needs. We are thrilled to know of the great efforts put forth during your service visits and appreciate you complimenting our level of professionalism. We look forward to welcoming you back soon! Please feel free to reach out to us if we can be of any further assistance to you now or in the future.
Take Care,
Alicia Buccola
Guest Experience Manager
Always great service for repair & yearly service, and
finished on time!
finished on time!
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by rogerg
Jun 25, 2021 -
Fletcher Jones Motorcars responded
Hello Roger,
Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with us and appreciate you complimenting our level of professionalism. It brings us so much joy hearing that we were able to get your vehicle in tip-top shape and returned to you all within a timely fashion! Our team of experts are looking forward to welcoming you back again soon!
Warm Wishes,
Alicia Buccola
Guest Experience Manager
Excellent service ,social distancing was in place
everyone was professional. Facility was clean decent in an order. I will bring my car back for additional service if needed.
everyone was professional. Facility was clean decent in an order. I will bring my car back for additional service if needed.
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by Sbeamon
Jun 01, 2021 -
Fletcher Jones Motorcars responded
Hi Sbeamon,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Providing a courtesy wash is one of the many perks we offer to our guests. We're looking forward to welcoming you back soon!
All the Best,
Alicia Buccola
Guest Experience Manager
It was a really good experience from drop off to pick up
. In and out in less than 10 minutes and my service advisor Chad was excellent . He responded to my concerns within 2-3 minutes .
. In and out in less than 10 minutes and my service advisor Chad was excellent . He responded to my concerns within 2-3 minutes .
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by vlimalima1
May 14, 2021 -
Fletcher Jones Motorcars responded
Hello,
Thank you for the 5 star rating and kind review! We are happy to read that Chad & our entire staff treated you very well! Your genuine compliments meat the world to us and we are looking forward to serving you again!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
from Chad (Service Advisor) to all other staff I came
into contact with, they were unfailingly courteous and efficient. I was in and out of the dealership very quickly, which I appreciated.
into contact with, they were unfailingly courteous and efficient. I was in and out of the dealership very quickly, which I appreciated.
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by drflores
Mar 12, 2021 -
Fletcher Jones Motorcars responded
Hi Dr. Flores,
Our entire team is truly pleased to read that your are always welcomed with the utmost courtesy and treated well by our entire team. Thank you taking the time to recognize Chad and his amazing service & prompt attention to see that all your service needs were addressed. We are truly grateful for your business and 5 star recommendations!
Best Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
The service advisor kept us informed and did a great
job.
The service department greeted us and willing to help and to answer if needed.
job.
The service department greeted us and willing to help and to answer if needed.
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by Cindy La-Tran
Mar 11, 2021 -
Fletcher Jones Motorcars responded
Hi Cindy,
Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you!
Best Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Chad was great and friendly. He reviewed all the service
processes with me and when was completed again reviewed the completion of the service with me.
processes with me and when was completed again reviewed the completion of the service with me.
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by Fkala360
Jan 12, 2021 -
Fletcher Jones Motorcars responded
Hello,
Thank you so much for your awesome review and 5 star rating as it truly reflects Chads commitment to the guest experience. We are pleased to know his focus to ensure you were attended to with the highest levels of service and care met your expectations.
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Always great services! Easy to schedule an appointment,
excellent services from the second arriving the facility, with friendly and helpful customer service reps, the service adviser, rental car service re
excellent services from the second arriving the facility, with friendly and helpful customer service reps, the service adviser, rental car service reps, and the car wash service department. Just always a great experience!
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by mch
Jan 06, 2021 -
Fletcher Jones Motorcars responded
Hello,
It's really rewarding hearing that Chad was able to assist and provide you with outstanding service throughout your recent service visit Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are extremely flattered to have earned your business and we look forward to serving you for many years to come!
All the Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Top Notch
Service was polite, prompt, helpful. I had a rattle in the car and FJMB service people took time to drive it around to find the intermittent rattle. T
Service was polite, prompt, helpful. I had a rattle in the car and FJMB service people took time to drive it around to find the intermittent rattle. Turns out it was my garage door opener rattling. No Charge. Pick up and Drop off of the care at my house and a car wash topped it all off. Well done.
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by stevecoop
Other Employees Tagged:
Paul Gulo,
Chris Gulo
, some ladies in finance and service were helpful...can't remember their names
Jul 24, 2020 -
Fletcher Jones Motorcars responded
Hi Steve,
Thank you for taking some time to share your excellent experience with all of us! Our team looks forward to welcoming you back.
Best,
Your Friends and Family at Fletcher Jones Motorcars