Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Chad Hancock
Chad Hancock at Cumberland Chrysler Dodge Jeep Ram

Chad Hancock

Sales Manager

Cumberland Chrysler Dodge Jeep Ram

1550 Interstate Dr
Cookeville, TN 38501

4.8
29 Reviews
4.8

29 Reviews

Write a Review

29 Reviews of Chad Hancock

July 27, 2023

Dealership Rating
Employee Rating

Helpful , courteous, best all around,no pressure,quick,best experience we ever had, calm and very professional. Thankyou for giving my husband and I a great experience with buying our Jeep. More

by alisonhowelloct29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Claborn, Randy Callis, Peter Block

Report | Print
Jul 27, 2023

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words. We’re elated to hear that your experience with us was overwhelmingly positive. We always strive to provide the best service possible and are grateful our team was able to make this purchase as stress-free as possible. Nothing makes us happier than having a satisfied customer like you. Thank you again for choosing Cumberland Chrysler Dodge Jeep Ram!

July 20, 2023

Dealership Rating
Employee Rating

Everyone was friendly n so very nice n polite show room n dealership was also clean n neat More

by Dougjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Garrett

Report | Print
Jul 27, 2023

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your visit to Cumberland Chrysler Dodge Jeep Ram. We are pleased to hear that everyone was friendly and polite; cleanliness is very important to us and we are glad that our dealership reflects that. We apologize that your experience did not exceed your expectations, and we invite you to reach out so our team can better understand how we could have delivered an overall more satisfactory experience. We hope you will give us another chance in the future. Thank you for choosing Cumberland Ram!

April 04, 2023

Dealership Rating
Employee Rating

Excellent service took care of my vehicle very well in a easy timeframe and also give me something to drive great service rider Mark Martin More

by PHILGMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Corner, Andy Claborn

Report | Print
Apr 06, 2023

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review. Our team at Cumberland Chrysler Dodge Jeep Ram is delighted to hear that we were able to provide you with excellent service in an easy timeframe and give you something to drive. We appreciate your recognition of our service rider, as it's encouraging for us when customers such as yourself take the time to single out individuals who have shown great care during their stay. We look forward to helping with any future needs or questions you may have.

February 18, 2023

Dealership Rating
Employee Rating

Great Service Dept Service advisor keep me advised and kept on top of my vehicle while bing worked on thank you so very much for a smooth service today keep it going l will be back and will recommend to e More

by s.riffey429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Corner , Chelsea Davis, Joseph

Report | Print
Feb 21, 2023

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for leaving such a positive review. We're happy to hear that our Service Department was able to take care of your vehicle and that you were kept informed throughout the process. We hope you'll come back to see us again in the future!

February 10, 2023

Dealership Rating
Employee Rating

It was very clean, and the customer service was excellent. Very affordable, and they took great care of my car. More

by ALAINA.E.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberta Love, Andy Claborn, Randy Callis, Josh Lawson, Fred Riddle, Mark Garrett, Tina Ledbetter, William Bryant , Chelsea Davis

Report | Print
Feb 14, 2023

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Cumberland Chrysler Dodge Jeep Ram takes pride in providing excellent customer service. We're happy to hear that you found our dealership and services affordable. We hope to see you again soon!

February 02, 2023

Dealership Rating
Employee Rating

This dealership is the absolute best around. They always treat me right and go above and beyond. More

by Dougcarr12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Claborn, Randy Callis, Mark Garrett

Report | Print
Feb 14, 2023

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Cumberland Chrysler Dodge Jeep Ram. We're happy to know that we've been able to exceed your expectations and provide you with an excellent customer experience. We'll continue striving to do so in the future. Thanks for choosing us!

January 20, 2023

Dealership Rating
Employee Rating

Complete and total service they helped and were very courteous thanks j c d of Cookeville More

by Dustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 28, 2023

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Cumberland Chrysler Dodge Jeep Ram. I'm glad to hear that our agent was helpful and that you felt well informed about the process. We aim to provide excellent customer service and it's great to know that we were able to do so in this instance. We hope you'll consider us for your future automotive needs.

January 06, 2023

Dealership Rating
Employee Rating

Great customer service and always up front and honest with any concerns or suggestions. Respectable of my time and ally generous. More

by FIRE4JESUS777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Corner, Andy Claborn, Randy Callis, Mark Shirk, Mark Garrett, Tina Ledbetter, William Bryant , Chelsea Davis

Report | Print
Jan 07, 2023

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for choosing Cumberland Chrysler Dodge Jeep Ram, and for taking the time to write this review. We're glad to hear that you have had a positive experience with our dealership, and that our team has been able to meet your automotive needs in a timely and satisfactory manner. We appreciate your business and hope to continue serving you in the future.

November 30, 2022

Dealership Rating
Employee Rating

Friendly, immediate service. Answered all all questions. Always available by phone. Given updates as needed. Repair looks great. Wonderful service! More

by SCOTT-WEIDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Corner, Andy Claborn, Randy Callis, Josh Lawson, Fred Riddle, Mark Shirk, Mark Garrett, William Bryant

Report | Print
Nov 30, 2022

Cumberland Chrysler Dodge Jeep Ram responded

It’s great to know that you had such a wonderful experience when visiting our dealership

November 18, 2022

Dealership Rating
Employee Rating

They got me in fast for oil change and check then back out really fast More

by christybull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberta Love, Andy Claborn, Randy Callis, Josh Lawson, Fred Riddle, Mark Garrett, Tina Ledbetter, William Bryant , Chelsea Davis

Report | Print
Nov 21, 2022

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate the time it took for you to write this review

1
2
3

Dealership Inventory (81 Vehicles)

new 2025 Jeep Gladiator car
2025 Jeep Gladiator
new
Black Clearcoat exterior
Automatic
Four-wheel Drive
Not Priced
View Details
new 2024 Jeep Gladiator car
2024 Jeep Gladiator
new
Firecracker Red Clearcoat exterior
Automatic
Four-wheel Drive
Not Priced
View Details
new 2024 Ram 3500 car
2024 Ram 3500
new
Patriot Blue Pearlcoat exterior
Automatic
Four-wheel Drive
Not Priced
View Details
new 2024 Jeep Wrangler car
2024 Jeep Wrangler
new
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
Not Priced
View Details
new 2024 Jeep Gladiator car
2024 Jeep Gladiator
new
Black Clearcoat exterior
Automatic
Four-wheel Drive
Not Priced
View Details
new 2025 Jeep Grand Cherokee L car
2025 Jeep Grand Cherokee L
new
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
Not Priced
View Details
View All Inventory