Chad Gossett

I had (and still do) an excellent experience buying my Mercedes GLC. I cannot say enough good things about Chad Gossett and his professionalism and customer service. Mercedes GLC. I cannot say enough good things about Chad Gossett and his professionalism and customer service. More

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Very Disappointed! !! We came in to buy 2 cars. We had picked up both to have evaluated by our mechanic. When we drove in and parked them, we went in to discuss the te !! We came in to buy 2 cars. We had picked up both to have evaluated by our mechanic. When we drove in and parked them, we went in to discuss the terms of the purchases. Our salesman took our offer to the desk and came back to us with the news that the dealership had SOLD one of the vehicles as we were waiting. This was within 15 minutes of our sitting down to discuss both vehicles. I expressed my disbelief in the way this was handled and told them that were had the vehicle and wanted to buy both of them. The manager was unmoved and said he authorized the sale. This experience was so out of character from what we have experienced at Carlton in the past with our other 2 purchases. We should have been given the courtesy of working out our sale before the vehicle was sold out from under us. Very Disappointed!!! More

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Chad is a great salesman. Friendly, patient, responsive, & efficient. Chad came to greet us immediately. The car was clean and looked like new. I would recommend him to anybo Friendly, patient, responsive, & efficient. Chad came to greet us immediately. The car was clean and looked like new. I would recommend him to anybody. The only issue I have is they told me there were 2 remote keys and when I went to pick up the car they said they made a mistake and there was only one. Chad added that keys weren't real expensive so I let it go and didn't make them redo the deal. Then I found out the key will cost me $350. I told him more than once I felt this was their responsibility but all I got was some "mumbo jumbo" response. I would have expected more from such a high end dealer More

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My husband and I have purchased three cars from Chad at Carlton Mercedes and have decided, we are not going anywhere else! We absolutely love the brand, and Chad (and everyone at Carlton) has been so wonde Carlton Mercedes and have decided, we are not going anywhere else! We absolutely love the brand, and Chad (and everyone at Carlton) has been so wonderful to work with. Chad was dedicated to finding the perfect car for me, and I absolutely love it! Chad’s follow-up and dedication to his buyers is unsurpassed! More

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Really great experience buying a 2021 E Class. Chad and the entire team made the transaction smooth and fast. Great experience with the finance team as well, no pressure and competitive rates. Chad and the entire team made the transaction smooth and fast. Great experience with the finance team as well, no pressure and competitive rates. Got a really clean car at a good price and was out in about an hour. Strongly recommend Carlton Mercedes Benz. More

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Great dealership. Helps you get in and out with the car you love! I would highly recommend you going here! Helps you get in and out with the car you love! I would highly recommend you going here! More

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Chad was very professional and personable! Very pleasurable experience. I would definitely recommend this rep and dealship! Very pleasurable experience. I would definitely recommend this rep and dealship! More

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Chad was very knowledgeable about the product. He listened to what we wanted and gave us options. Even after the sale Chad communicated with us. Will definitely contact Chad with our next purchase. listened to what we wanted and gave us options. Even after the sale Chad communicated with us. Will definitely contact Chad with our next purchase. More

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Perfectly professionally done.100% satisfaction .Thank Perfectly professionally done. 100% satisfaction . Thank you everyone from Carlton dealer. Especially, Mr. Chad who helped me. Two thumbs up for Perfectly professionally done. 100% satisfaction . Thank you everyone from Carlton dealer. Especially, Mr. Chad who helped me. Two thumbs up for him. More

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Wonderful buying experience. The entire Carlton team went above and beyond my expectations. my sales rep Chad Gossett keep me in the loop from the day the car was ordered until the day we picked it up. I hig above and beyond my expectations. my sales rep Chad Gossett keep me in the loop from the day the car was ordered until the day we picked it up. I highly recommend Carlton Mercedes and look forward to doing business with them again in the near future. More

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