Cesar Ruiz
Cesar Ruiz at DARCARS Lexus of Englewood
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Cesar Ruiz

Service Writer

DARCARS Lexus of Englewood

53 Engle Street
Englewood, NJ 07631

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4.5
11 Reviews
4.5

11 Reviews

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11 Reviews of Cesar Ruiz

April 05, 2024

Dealership Rating
Employee Rating

Friendly and attentive service, the estimate was explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. More

by Gdad321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Phillips, Robin Stock

Apr 08, 2024

DARCARS Lexus of Englewood responded

We're glad to know you appreciated our friendly and attentive service at DARCARS Lexus of Englewood. We'll take your feedback about the breakfast treats into consideration - thanks for sharing!

September 26, 2023

Dealership Rating
Employee Rating

Service manager and staff very friendly and professional. Was slightly disappointed with the way interior of car looked after cleaning. It looked like it was vacuumed at all v More

by dominic.g.bruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2023

DARCARS Lexus of Englewood responded

Dominic, we appreciate the feedback and will pass this along to the team! Safe travels until we meet again!

September 15, 2023

Dealership Rating
Employee Rating

Yoselin was very helpful with our issue. We had spoken to her previously when we first pick up our car & she was most helpful. More

by herbfleishman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Phillips, Robin Stock

Sep 18, 2023

DARCARS Lexus of Englewood responded

We're glad to know that Yoselin was able to assist you with your issue at DARCARS Lexus of Englewood. We appreciate the positive feedback and we'll make sure she gets recognized for her efforts!

July 11, 2023

Dealership Rating
Employee Rating

My concern with the dealer has been all addressed, and I am now happy with the solution. More

by Alpha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Phillips, Robin Stock

Jul 12, 2023

DARCARS Lexus of Englewood responded

Hi Yang, thank you for reaching out. I know our General Manager has spoken with you and that we are bringing your car for inspection tonight. We truly appreciate the chance to remedy the situation!

June 26, 2023

Dealership Rating
Employee Rating

I went there to have my breaks checked out because they were soft. The Service manager and the machanic told me that my real breaks had to be changed ..Now i get the car in 2022 it only had 22,000 miles I More

by rbest
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Dan Phillips, Robin Stock

Jun 29, 2023

DARCARS Lexus of Englewood responded

Hi! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I know our Service Manager has tried to reach you via phone this week - would you mind returning our call when you have a moment? You can also reach my team and I directly at 800-327-2277 -- my colleagues Sherlene and Kim would love to assist. Thank you!

Jun 30, 2023

rbest responded

You're so manager, it's lying. Because no one trying to get contact with me at all about this situation.

March 31, 2023

Dealership Rating
Employee Rating

Martin was well informed and both he and his manager worked hard on behalf. I would highly recommend this dealership. More

by Hbresky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Martin

Mar 31, 2023

DARCARS Lexus of Englewood responded

Thank you for the review! We appreciate the kind feedback about Martin and hope to see you again at DARCARS Lexus of Englewood!

December 30, 2022

Dealership Rating
Employee Rating

The absolute BEST TEAM! A special thank you to Stanley Chen! Thank you so much for always giving the best service! This is my 5th year coming here and it’s always a great ex More

by sharon Borco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Phillips, Robin Stock , Joseph England, Cynthia Jackson, Kristina Sinjari, Stanley chen

Dec 30, 2022

DARCARS Lexus of Englewood responded

Sharon, thank you for the great review! We are so glad to hear that Stanley delivered such a successful service experience. Drive safely, and we hope to see you back again at DARCARS Lexus of Englewood!

September 27, 2022

Dealership Rating
Employee Rating

Thanks to Caesar, Joe and Kiara Durante for providing excellent service. Greatly appreciate it. Thanks again More

by Vora5000
Recommend Dealer
Yes

Other Employees Tagged: Joseph England, Kiara Durante

Sep 27, 2022

DARCARS Lexus of Englewood responded

Thank you for your great review of Caesar Joe, and Kiara! We appreciate your business and we hope to see you again at DARCARS Lexus of Englewood. Drive safely!

September 10, 2022

Dealership Rating
Employee Rating

Great experience. Receptionist Grace was very helpful and nice. Place very clean. Everyone is wonderful More

by mattreddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Phillips, Robin Stock , Joseph England, Cynthia Jackson, Kristina Sinjari, Grace

Sep 12, 2022

DARCARS Lexus of Englewood responded

We are thrilled to hear that from start to finish you had a five-star service experience working with our DARCARS Lexus of Englewood team. Thank you for posting a review and mentioning Grace! We look forward to assisting you in the future.

July 25, 2022

Dealership Rating
Employee Rating

I was able to snatch my dream car from this dealership! At an amazing deal! Although I did run into some hiccups, & the manager at this location wasn’t very pleasant. Finance Manager Issa C. was 1000% on More

by Q60Dumplin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Issa Charles, JR Estrella, Steven G

Jul 27, 2022

DARCARS Lexus of Englewood responded

Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Lexus of Englewood team to assist you with your automotive needs, and we hope you have many happy miles in your new car! Let us know how we can earn that fifth star on your next visit.

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