Cesar Maldonado

Vallejo Chrysler Dodge Jeep Ram responded

¡Muchas gracias, Dolores, por compartir su experiencia! Nos alegra mucho saber que Ricardo les brindó un servicio excelente y que salieron muy contentos con la atención recibida. Es un gusto saber que se les mantuvo informados en todo momento y que el proceso fue claro y agradable para ustedes. Apreciamos mucho su confianza y su recomendación. ¡Aquí estaremos siempre para servirles!

Vallejo Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback. We’re sorry to hear your recent experience with our service department did not meet expectations. We take concerns like this seriously, especially when they reflect a change from prior visits. Your feedback will be reviewed by our management team so we can better understand what went wrong and address it with the appropriate staff. We appreciate you bringing this to our attention and regret that we missed the mark on this visit.

Vallejo Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet expectations and that you felt we did not follow through on what was promised. That is not the level of service we aim to provide, especially when it comes to preparation and clear communication. We take concerns like this seriously and will be reviewing this with our team to ensure we address where we fell short and improve moving forward. We appreciate you bringing it to our attention. If you’re open to it, we’d also like the opportunity to learn more about your visit so we can properly address it. – Mousa Saleh, General Manager, Vallejo Chrysler Dodge Jeep Ram

Vallejo Chrysler Dodge Jeep Ram responded

Thank you for your kind feedback! I’m glad to hear our team took great care of you and made you feel comfortable during your visit. Offering a professional and welcoming experience is exactly what we strive for every day. We truly appreciate your support and look forward to serving you again in the future. — Mousa Saleh General Manager Vallejo CDJR

Vallejo Chrysler Dodge Jeep Ram responded

Hi jjimmerson68, Thank you for the 5-star review! We’re glad to hear you had a great experience and that our team took good care of you. Providing helpful, friendly service is what we strive for every day. We truly appreciate your recommendation and your willingness to choose us again in the future—it means a lot. If there’s ever anything you need, don’t hesitate to reach out. Best regards, Mousa Saleh General Manager Vallejo CDJR

Vallejo Chrysler Dodge Jeep Ram responded

Hi Jennifer, Thank you for the great review! I’m glad to hear Kevin took such good care of you and made your experience a positive one. Treating our customers like family and helping everyone—no matter their situation—is exactly what we strive for. We truly appreciate your recommendation and your kind words. I’ll be sure to pass this along to Kevin—he’ll be happy to hear it! Enjoy your new vehicle, and we’re always here if you need anything. Best regards, Mousa Saleh General Manager Vallejo CDJR

Vallejo Chrysler Dodge Jeep Ram responded

Hi, Thank you for the amazing review! I’m really glad to hear that Andrick provided a pressure-free, attentive experience—that’s exactly how car buying should be. Taking the time to listen and guide our customers the right way is what we’re all about. I’m also happy we were able to earn your trust and help you make the right decision. I’ll be sure to share your kind words with Andrick—he’ll truly appreciate it. Enjoy your new vehicle, and please don’t hesitate to reach out if you ever need anything! Best regards, Mousa Saleh General Manager Vallejo CDJR