Cesar Cueva

Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

by bkneidinger Verified Customer Verified Customer

Report | Print

We brought in the car for 3 recalls and routine maintenance. The work was completed in advance of the projected date. maintenance. The work was completed in advance of the projected date. More

by JWSHER Verified Customer Verified Customer

Report | Print

Sad to say for the first time, poor service. Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird poo and dents. More

by SOLDIANE Verified Customer Verified Customer

Report | Print

Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More

Report | Print

Brought the car in on a Tuesday with a promised pick up on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completel on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completely unorganized. Service technician was unresponsive and hard to get a hold off, took several calls to get responses and none of them were definite. All in all a week total to get the car back for an inspection. Very frustrated, can't recommend that dealer, they used to be much better in the past. More

by Anonymous Verified Customer Verified Customer

Report | Print

Cesar goes above and beyond. I can confidently say he is outstanding. He has unwavering commitment and his extensive knowledge and experience keep me coming back to to SM BMW ev I can confidently say he is outstanding. He has unwavering commitment and his extensive knowledge and experience keep me coming back to to SM BMW even though I moved to the other side of LA . I trust him, his professionalism and genuine are and attention make every visit a delight. I feel supported and like someone has my back with Cesar Pleitez on my side. He is an asset and prioritizes excellent customer service! More

by SCHKHAN Verified Customer Verified Customer

Report | Print

Awesome customer service, great communication and as always my car was delivered on time and nice and clean. always my car was delivered on time and nice and clean. More

by DOUG97 Verified Customer Verified Customer

Report | Print

Jose and Sebastian are amazing and wonderful. I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate t I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate that Cesar Cueva jumped in to help too. Brandon in "loaners" has also been great! More

by DORISTEGMAN Verified Customer Verified Customer

Report | Print

Cesar one of the service managers went above and beyond to help me resolve a complicated recall issue. Great service!!!!! to help me resolve a complicated recall issue. Great service!!!!! More

by Diane H Verified Customer Verified Customer

Report | Print

Cesar is always fantastic and always manages to take care of me and my car of me and my car More

by jamessean Verified Customer Verified Customer

Report | Print