Cesar Cueva

Overall great experience when taking my car in foe service. Cesar was very helpful in getting in and out in a timely manner. service. Cesar was very helpful in getting in and out in a timely manner. More

by SEBASTIAN11 Verified Customer Verified Customer

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Clean, efficient, friendly and helpful. Loved the video and explanation for the question I had. and the Uber service was super quick! Loved the video and explanation for the question I had. and the Uber service was super quick! More

by wgreenfield Verified Customer Verified Customer

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Loaner car was ready and my car was repaired. Car service team was really great too! Car service team was really great too! More

by DENISEWEAVER Verified Customer Verified Customer

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Cesar has helped us many times before. The services rendered are always timely and cost-effective. The services rendered are always timely and cost-effective. More

by BrianU0 Verified Customer Verified Customer

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Excellent Service very Professional staff On time service Regular Updates on car Status I was very pleased with my service service Regular Updates on car Status I was very pleased with my service More

by DOYLEJUNE Verified Customer Verified Customer

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Outstanding attentive service. Love Cesar and Eddie for their commitment to resolving software issues on my vehicle. Love Cesar and Eddie for their commitment to resolving software issues on my vehicle. More

by SLAMPERT Verified Customer Verified Customer

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A Stellar Experience at Santa Monica BMW Since purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitme purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitment to customer satisfaction is evident in every interaction. Recently, I had two appointments at Santa Monica BMW. The first occurred on July 25, 2024, when I brought my car in for a misfiring cylinder. After a diagnostic review, the service team determined that the ignition coil in cylinder five needed to be replaced. I shared with Cesar Cueva, the Service Manager, that the issue was likely caused by a third-party vendor's negligence. Despite the vendor's denial, their actions had clearly damaged my car. Cesar listened attentively to my concerns, never interrupting me. To my surprise and immense gratitude, when I picked up my car on July 29, my service representative, Chris Myers, informed me that Cesar had authorized the repair at no charge. Cesar's empathy and willingness to go above and beyond were truly commendable. My second appointment was on September 9, 2024, for an oil change. I take advantage of BMW's Ultimate Care oil service, which offers unlimited oil changes for three years at a reasonable cost. The mechanics at Santa Monica BMW always provide meticulous care, ensuring my car remains in pristine condition. I wholeheartedly recommend Santa Monica BMW for their exceptional service and dedication to customer satisfaction. A special thanks to Chris Myers for his consistent, high-quality service over the years. However, I must extend my deepest gratitude to Cesar Cueva, who is a true asset to the Santa Monica BMW team. His professionalism, empathy, and integrity are truly commendable. I hope the dealership recognizes his exceptional contributions and continues to value him as a member of their team. September 21, 2024 J Marshall Schoonover More

by icanhelpyoudoit Verified Customer Verified Customer

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A Stellar Experience at Santa Monica BMW Since purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitme purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitment to customer satisfaction is evident in every interaction. Recently, I had two appointments at Santa Monica BMW. The first occurred on July 25, 2024, when I brought my car in for a misfiring cylinder. After a diagnostic review, the service team determined that the ignition coil in cylinder five needed to be replaced. I shared with Cesar Cueva, the Service Manager, that the issue was likely caused by a third-party vendor's negligence. Despite the vendor's denial, their actions had clearly damaged my car. Cesar listened attentively to my concerns, never interrupting me. To my surprise and immense gratitude, when I picked up my car on July 29, my service representative, Chris Myers, informed me that Cesar had authorized the repair at no charge. Cesar's empathy and willingness to go above and beyond were truly commendable. My second appointment was on September 9, 2024, for an oil change. I take advantage of BMW's Ultimate Care oil service, which offers unlimited oil changes for three years at a reasonable cost. The mechanics at Santa Monica BMW always provide meticulous care, ensuring my car remains in pristine condition. I wholeheartedly recommend Santa Monica BMW for their exceptional service and dedication to customer satisfaction. A special thanks to Chris Myers for his consistent, high-quality service over the years. However, I must extend my deepest gratitude to Cesar Cueva, who is a true asset to the Santa Monica BMW team. His professionalism, empathy, and integrity are truly commendable. I hope the dealership recognizes his exceptional contributions and continues to value him as a member of their team. September 21, 2024 J Marshall Schoonover More

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Very unprofessional team. Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! More

by SREERAM44 Verified Customer Verified Customer

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Air filter, spark plugs, oil change and inspection took 8 hours. No call back on eta of when the car would be ready. Once i got the notification the car was ready. I was standing outside waiting for my car f hours. No call back on eta of when the car would be ready. Once i got the notification the car was ready. I was standing outside waiting for my car for 30 minutes. They forgot to wash it. Mid experience. Would not recommend. More

by nknk Verified Customer Verified Customer

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