Cesar Castillo

Very grateful to the staff and Cesar Castillo for helping us to get a wonderful car beings we lost 3 vehicles to the flooding thank you Elder Ford of Tampa fl us to get a wonderful car beings we lost 3 vehicles to the flooding thank you Elder Ford of Tampa fl More

by Lawanna Stanfill Verified Customer Verified Customer

Report | Print

Really great thank you for your service. Everyone in the sales department finance department or is pleasant and professional to work with.. Nicole, who is my service writer did a great job g Everyone in the sales department finance department or is pleasant and professional to work with.. Nicole, who is my service writer did a great job giving me information on this year 2021 of F150 our service was professional and above her approach I think the world of. More

by MRTEIJEIRO17 Verified Customer Verified Customer

Report | Print

Muy buen servicio desde que entramos al dealer hasta que salimos. Muy satisfechos con el servicio. salimos. Muy satisfechos con el servicio. More

by jazmin19902081 Verified Customer Verified Customer

Report | Print

Happy Veterans Day BUYER BEWARE! FROM Disabled Veteran! Dealership practices, predatory behavior on customers! I lost two cars in hurricane Helene and was unable to get a rent FROM Disabled Veteran! Dealership practices, predatory behavior on customers! I lost two cars in hurricane Helene and was unable to get a rental car and was trying to escape Milton as our home here is on Madeira Beach! So I leaned on buying a new car quickly to try to escape to our home in North Carolina! It was during a time of emergency or people were leaving because of Milton coming directly at us on the beach! Charge me for a spray liner that’s not in the vehicle $2500 for a spray liner underneath the factory liner, but upon inspection none! Added extended warranty without knowledge $3000 added gap insurance without knowledge $1000 did not honor the online price that I showed up for an overcharged me by over $7000! Go to Walker or Ford or any other Ford dealer this place is a scam dealership , I’ve already reported it to the attorney general for price gouging, Hillsborough county consumer affairs, BBB I noticed a lot of complaints very similar to mine with their finance department! I’m a disabled veteran and retired government employee! But somehow they didn’t even get my $500 discount after I told them multiple Times, also got me the wrong state tags! I FEEL SO VIOLATED! At this point in time, I just want to take the vehicle back even Though I love the vehicle! It just feels like a scam! How do you take advantage of a To flee, hurricane Milton After losing everything in hurricane Helene! And have major damage on there house In North Carolina! I’ve driven Fords on duty for 33 years! Ps the mavericks are great 👍🏼 especially the hybrid! But now I just want to be done with Ford. It’s left a bad taste in my mouth. Part of the issue was that the printer was broken on that Sunday when I was in there trying to flee Milton, so I still have not gotten any paperwork from the vehicle except for online and my account two days ago! We have been so busy trying to fix our damaged properties in Florida in North Carolina! Updated on Veterans Day! I had to drive to North Carolina to get the correct license plates before my insurance company cancels my insurance for wrong state plates! So now I have to pay taxes and plates twice! If I were to get Florida license plates they only cost $5 for 100% disabled veteran registration! Price quoted: $29565 + listed dealer fee $1199 =$30764 -$500 for disabled veteran Or -$500 for first responder discount = $30264 + tax =$32140 Minus $1100 cash down Should be $31040.00 Charged $40332.00 Because they overcharged me for the car, they had to add GAP insurance which was added without my knowledge, even though I have the same insurance through USAA! Not a great way to treat, disabled veterans! More

Report | Print

Muy buenas atencion es un diler q recomiendo el mejor trato,muy atentos y sales complacido trato,muy atentos y sales complacido More

by juniorsantiesteban753 Verified Customer Verified Customer

Report | Print

I am from Sarasota! Was not happy with the way the dealers in Sarasota treated me . Called Elder Ford of Tampa told them what I was looking for & what I could afford tha Was not happy with the way the dealers in Sarasota treated me . Called Elder Ford of Tampa told them what I was looking for & what I could afford thay said no problem we have what you want in your price range. I said I am coming from Sarasota are you sure! He said yes. Took off work went up to Elder and came home with a new Ford Truck. In & out within 21/2 Hr everyone was very nice & and I love my truck. More

by exline5 Verified Customer Verified Customer

Report | Print

Very nice people and helpful, knowledgeable about their products and very quick to do all the paperwork products and very quick to do all the paperwork More

by tampavippoolservices Verified Customer Verified Customer

Report | Print

Mr Cesar was very nice and friendly, the best experience thanks Cesar and team Elder Ford of Tampa thanks Cesar and team Elder Ford of Tampa More

by ROBETRTOARRUEBO Verified Customer Verified Customer

Report | Print

Nicole, Johanna, Dylan at top notch pros to work with. They really made my experience less stressful with all the issues I had with my truck. Salesman Caesar is a very nice person but as a sales rep I They really made my experience less stressful with all the issues I had with my truck. Salesman Caesar is a very nice person but as a sales rep I expect a better attention to detail in regards to the truck having wheels that are painted differently, broken antenna, old wipers on the truck and one used tire on the right rear of the truck. I know it’s my responsibility to check these things as well but there was a stressful situation with the vehicle being advertised with the wrong milage and then having to deal with the wrong pricing. Overall I’m grateful to have gotten a somewhat decent truck but after all the issues of the transmission, the spark plugs, and coil packs the vehicle smells awful. I can’t get the smell out no matter what chlorine bomb I use and clean the interior. I’m actually taking the trim plastics off and ripping the carpet out right now. Crazy to have to do on a CPO vehicle. The other thing that bothers me are the door dings on this truck. Finance was amazing, the service department is gold standard and wants to help. More

by IPLEETHEFIFTH Verified Customer Verified Customer

Report | Print

Every person I worked with at the dealer was great. Everyone worked with me to get the deal I wanted, and helped with customer service after! Everyone worked with me to get the deal I wanted, and helped with customer service after! More

by marinack Verified Customer Verified Customer

Report | Print