Cesar Arbelae
Cesar Arbelae at Herb Chambers Kia of Burlington

Cesar Arbelae

Service Adviser

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

4.8
232 Reviews
4.8

232 Reviews

Write a Review

232 Reviews of Cesar Arbelae

November 20, 2024

Dealership Rating
Employee Rating

Excellent service! Cesar provided outstanding customer support, patiently answering all my questions and offering clear, helpful guidance. More

by nadiajnaim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Herb Chambers Kia of Burlington responded

Nadiajnaim, thank you for the wonderful feedback! We're delighted to hear Cesar provided excellent service at Herb Chambers Kia of Burlington. Let us know if there's anything else we can assist with!

November 13, 2024

Dealership Rating
Employee Rating

I dropped my car off at 10:15 I came back at 2:30 and still had to wait another hour and half. I was told one to two hours when I made the appointment. The gentleman at the desk that took care of me was More

by jnauntie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 22, 2024

Herb Chambers Kia of Burlington responded

Thank you for the review. We regret any frustration or inconvenience caused by the extended wait time. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service efficiency moving forward. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Senee O'Connell - General Manager - soconnell@herbchambers.com

Nov 14, 2024

jnauntie61 responded

I was really disappointed in my visit I waited way too long I was told 1 to 2 hours it took over 5 to 6 hours not happy. Thanks for asking I appreciate it. Not sure I will ever go back. Sorry just being honest.

November 06, 2024

Dealership Rating
Employee Rating

Really helpful staff. Polite and efficient. Could do with some coffee in the lounge. Happy to use them again More

by alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Jennifer Nelson

Nov 07, 2024

Herb Chambers Kia of Burlington responded

Alan, thank you for the review & feedback - it is much appreciated by all of us here at Herb Chambers Kia of Burlington and we look forward to seeing you again in the future!

October 30, 2024

Dealership Rating
Employee Rating

The service was very fast and efficient. I definitely recommend this Kia dealership in Burlington. More

by Krista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Jennifer Nelson

Oct 31, 2024

Herb Chambers Kia of Burlington responded

This is great to hear, Krista! Thank you for coming to Herb Chambers Kia of Burlington!

October 19, 2024

Dealership Rating
Employee Rating

I just wanna say the outstanding customer service I got From Cesar and Diego Thank you for all your help. You guys are the best. More

by Kellyryan970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Jennifer Nelson

Oct 21, 2024

Herb Chambers Kia of Burlington responded

We're delighted to hear that Cesar and Diego provided outstanding customer service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us.

October 19, 2024

Dealership Rating
Employee Rating

A courteous and efficient staff who understand their customers needs and have a high work standard. More

by gmvalderrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Herb Chambers Kia of Burlington responded

We're so glad our Herb Chambers Kia of Burlington team could meet your needs! Thanks for the review and please don't hesitate to reach out the next time we can be of assistance!

October 13, 2024

Dealership Rating
Employee Rating

Highly professional. Courteous. Keep you informed about problem, solutions and cost. I would recommend it to anyone. More

by Sergiomarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2024

Herb Chambers Kia of Burlington responded

Thank you for recommending Herb Chambers Kia of Burlington! We're glad to hear our team kept you informed and provided professional service. We appreciate your support!

October 13, 2024

Dealership Rating
Employee Rating

I brought it in to repair the air cons. System. They kept the car for 3 days. Never repaired. Again I left it 2 weeks later for the same problem and still they did not resolve it. I brought More

by Nk kia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 18, 2024

Herb Chambers Kia of Burlington responded

I'm sorry to hear about the repeated issues with your air conditioning system and the missing Kia logo. Please reach out so we can address this matter promptly and ensure a satisfactory resolution. Thank you, Diego Barreto - Service Manager - diegob@herbchambers.com

October 12, 2024

Dealership Rating
Employee Rating

Car was on a recall was done for free Fast work Thank you 😊 Great job 👏 👍 More

by rcampbell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Jennifer Nelson

Oct 14, 2024

Herb Chambers Kia of Burlington responded

It was our pleasure to assist you! Please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Kia of Burlington Team

October 07, 2024

Dealership Rating
Employee Rating

Amazing attention in Spanish and English , no complains ! Julian helps me to make my dream come true ! John great attention ! Helps me with the trade in no problems ! More

by Allanbadell78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Francis, Julian Aguirre

Oct 08, 2024

Herb Chambers Kia of Burlington responded

We're delighted to hear that Julian and John provided amazing service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us. Enjoy your new vehicle!

1
...

Dealership Inventory (186 Vehicles)

used 2022 BMW X5 car, priced at $49,998
2022 BMW X5
used
Alpine White exterior
8 speed automatic
All-Wheel Drive
used 2015 Honda CR-V car, priced at $16,498
2015 Honda CR-V
used
Crystal Black Pearl exterior
continuously variable automatic
All-wheel Drive
used 2014 Hyundai Sonata car, priced at $8,498
2014 Hyundai Sonata
used
Pacific Blue Pearl exterior
6 speed automatic
Front-wheel Drive
used 2022 Hyundai Tucson car, priced at $23,998
2022 Hyundai Tucson
used
Portofino Gray exterior
8 speed automatic
All-Wheel Drive
new 2025 Kia Carnival Hybrid car, priced at $55,155
2025 Kia Carnival Hybrid
new
Aurora Black Pearl exterior
Automatic
Front-Wheel Drive
new 2025 Kia K4 car, priced at $25,715
2025 Kia K4
new
Snow White Pearl exterior
CVT
Front-Wheel Drive