Cesar Arbelae
Cesar Arbelae at Herb Chambers Kia of Burlington

Cesar Arbelae

Service Adviser

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

4.6
244 Reviews
4.6

244 Reviews

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244 Reviews of Cesar Arbelae

March 31, 2025

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They did a good job working during my car tire replacement, and took all my concerns serious. More

by carolinaperezm1718
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Recommend Dealer
Yes
Apr 01, 2025

Herb Chambers Kia of Burlington responded

Carolina, Thank you for the five-star rating! The team looks forward to working with you again! – Herb Chambers Kia of Burlington

March 27, 2025

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My car was fixed and am happy it works well. It was making my life uncomfortable because it was cold with faulty thermostat. More

by glorious
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Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Jennifer Nelson , Michael

Mar 28, 2025

Herb Chambers Kia of Burlington responded

We're delighted to hear that your car is running smoothly again after visiting Herb Chambers Kia of Burlington. It's great to know we could help make your driving experience more comfortable, especially with the thermostat issue resolved!

March 04, 2025

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Had a very bad experience a couple of month ago. Had a major issue with steering wheel. Took the dealership 2 weeks to "fix" the problem without providing a courtesy car. In 2 days I had exactly the More

by dechik22
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Recommend Dealer
No

Other Employees Tagged: Diego Barreto

Mar 05, 2025

Herb Chambers Kia of Burlington responded

I'm sorry to hear about your experience with the steering wheel and subsequent issues. It's concerning that we didn't provide a courtesy car during such an extended repair period, and I apologize for any inconvenience this caused. We strive for excellence in all repairs, so it's disappointing to learn of these complications. Please reach out if you'd like us to address any remaining concerns or discuss further steps. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

February 16, 2025

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Service is a 10, Cesar always takes care of me when I bring my jeep in he great and the team is also great thanks More

by Kat
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Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Feb 17, 2025

Herb Chambers Kia of Burlington responded

Kat, we're delighted to hear that Cesar and the team at Herb Chambers Kia of Burlington have been taking great care of you! Thanks for sharing your experience with us.

February 09, 2025

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Well very busy Cesar was very helpful in getting my car fixed in only a few days. More

by Greg
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Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Feb 10, 2025

Herb Chambers Kia of Burlington responded

We're so glad Cesar could assist you, Greg! Thanks for choosing Herb Chambers Kia of Burlington and please don't hesitate to reach out if we can be of service again in the future!

February 06, 2025

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I found myself in a heated argument over a Previous four wheel alignment. It ruined my entire day. More

by flunkywill
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Recommend Dealer
No

Other Employees Tagged: Diego Barreto

Feb 07, 2025

Herb Chambers Kia of Burlington responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

January 22, 2025

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Terrible mechanic service: They replaced my left strut, and just two months later, I found the three nuts on top were not even tightened. To make matters worse, when I needed emergency assistance, they re More

by taehyung13
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Recommend Dealer
No

Other Employees Tagged: Diego Barreto, Jennifer Nelson

Jan 23, 2025

Herb Chambers Kia of Burlington responded

Hello - thank you for taking the time to speak with our Service Manager earlier this week. I understand that you'll be bringing in your vehicle tomorrow and we look forward to resolving these concerns to your satisfaction. If you need further assistance in the meantime, please feel free to contact me directly at your earliest convenience. Respectfully, Gerry Salois - General Manager - gsalois@herbchambers.com

January 19, 2025

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This dealership is able to set up an appointment efficiently that will fit your schedule. When you arrive for your appointment you are greeted, paperwork is ready, plan of service is reviewed and t More

by Barbara Renzullo
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Recommend Dealer
Yes
Jan 20, 2025

Herb Chambers Kia of Burlington responded

Hi Barbara, we're delighted to hear that your experience at Herb Chambers Kia of Burlington was seamless and accommodating. It's great to know our team made you feel welcome and well-informed throughout the process. Welcome to the area, and thank you for choosing us! Safe travels!

January 05, 2025

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I like the fact that this dealer makes a video of your car and the technician explains in detail and suggest what needs to be replace and makes recommendations. I think this is cool you get to see what th More

by Izzy
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Recommend Dealer
Yes

Other Employees Tagged: Omar

Jan 06, 2025

Herb Chambers Kia of Burlington responded

Izzy, we're glad you enjoyed the detailed video and recommendations from our team at Herb Chambers Kia of Burlington! It's great to know that this approach made your experience more informative. Thanks for sharing your feedback with us!

December 24, 2024

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Great service by Diego as always. No doubt coming back, best in class. Wish all service departments were as good. More

by EP
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Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Dec 26, 2024

Herb Chambers Kia of Burlington responded

We're delighted to hear that Diego provided you with top-notch service at Herb Chambers Kia of Burlington! Thank you for your kind words, and we look forward to welcoming you back in the future.

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