Cesar Arbelae
Cesar Arbelae at Herb Chambers Kia of Burlington

Cesar Arbelae

Service Adviser

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

4.6
248 Reviews
4.6

248 Reviews

Write a Review

248 Reviews of Cesar Arbelae

May 02, 2025

Dealership Rating
Employee Rating

Always get the best service. Never worried about extras being added or talked into things I don’t need!!! Quick and easy!!! More

by Bigjim77
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Jennifer Nelson , Mike

May 04, 2025

Herb Chambers Kia of Burlington responded

We're delighted to hear that you consistently receive top-notch service at Herb Chambers Kia of Burlington. Thanks for trusting us with your needs! Safe travels!

May 02, 2025

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Excellent service , People are friendly and car was ready on time.They even washed my car, I wasn’t expecting that and it looked really nice. More

by janw6219
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Recommend Dealer
Yes
May 05, 2025

Herb Chambers Kia of Burlington responded

We're delighted to hear that you enjoyed the excellent service and friendly atmosphere at Herb Chambers Kia of Burlington! Thanks for sharing your experience with us! Safe travels!

April 12, 2025

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We have had awesome experiences at Herb Chambers Kia of Burlington both buying our car and with service. Excellent communication and prompt service. I cannot recommend it more! More

by Susie.Ginsburg
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Omar

Apr 14, 2025

Herb Chambers Kia of Burlington responded

Susie, we're delighted to hear about your positive experiences with both our sales and service teams at Herb Chambers Kia of Burlington. Thank you for recommending us!

April 10, 2025

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Went in for an oil change plus the recommended 30k maintenance, and on the way back home while driving on the highway noticed some loose plastic pieces on the dashboard. They turned out to be the glov More

by 27.mace-shrikes
Service Price Transparency
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Recommend Dealer
No
May 09, 2025

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your experience. It’s important to us that every vehicle is returned in proper condition, and I regret that this wasn’t the case during your visit. I appreciate you bringing this to our attention, and if there’s anything else we can assist with, please don’t hesitate to reach out. Gerry Salois – General Manager - gsalois@herbchambers.com

March 31, 2025

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They did a good job working during my car tire replacement, and took all my concerns serious. More

by carolinaperezm1718
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Recommend Dealer
Yes
Apr 01, 2025

Herb Chambers Kia of Burlington responded

Carolina, Thank you for the five-star rating! The team looks forward to working with you again! – Herb Chambers Kia of Burlington

March 27, 2025

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My car was fixed and am happy it works well. It was making my life uncomfortable because it was cold with faulty thermostat. More

by glorious
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Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Jennifer Nelson , Michael

Mar 28, 2025

Herb Chambers Kia of Burlington responded

We're delighted to hear that your car is running smoothly again after visiting Herb Chambers Kia of Burlington. It's great to know we could help make your driving experience more comfortable, especially with the thermostat issue resolved!

March 04, 2025

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Had a very bad experience a couple of month ago. Had a major issue with steering wheel. Took the dealership 2 weeks to "fix" the problem without providing a courtesy car. In 2 days I had exactly the More

by dechik22
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Diego Barreto

Mar 05, 2025

Herb Chambers Kia of Burlington responded

I'm sorry to hear about your experience with the steering wheel and subsequent issues. It's concerning that we didn't provide a courtesy car during such an extended repair period, and I apologize for any inconvenience this caused. We strive for excellence in all repairs, so it's disappointing to learn of these complications. Please reach out if you'd like us to address any remaining concerns or discuss further steps. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

February 16, 2025

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Employee Rating

Service is a 10, Cesar always takes care of me when I bring my jeep in he great and the team is also great thanks More

by Kat
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Feb 17, 2025

Herb Chambers Kia of Burlington responded

Kat, we're delighted to hear that Cesar and the team at Herb Chambers Kia of Burlington have been taking great care of you! Thanks for sharing your experience with us.

February 09, 2025

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Well very busy Cesar was very helpful in getting my car fixed in only a few days. More

by Greg
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Feb 10, 2025

Herb Chambers Kia of Burlington responded

We're so glad Cesar could assist you, Greg! Thanks for choosing Herb Chambers Kia of Burlington and please don't hesitate to reach out if we can be of service again in the future!

February 06, 2025

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Employee Rating

I found myself in a heated argument over a Previous four wheel alignment. It ruined my entire day. More

by flunkywill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diego Barreto

Feb 07, 2025

Herb Chambers Kia of Burlington responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

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