Celeste Strametz

The people are very friendly curtious to their customers I would recommend to others the service they provide to their customers I would recommend to others the service they provide to their customers More

by ZANEMINER40 Verified Customer Verified Customer

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Service is always efficient here, but none of the employees wear masks except for 2 guys I saw standing in the shade-and one of the masks was being worn under the nose, so what’s the point of that? T employees wear masks except for 2 guys I saw standing in the shade-and one of the masks was being worn under the nose, so what’s the point of that? This is a concern for immunocompromised people and for those with family who are immunocompromised. With COVID still present, it would be nice to see some consideration or concern for those with health issues at this dealership. More

by Ghoster Verified Customer Verified Customer

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Outstanding experience-Lexus of Carlsbad is epitome of great service! My appointment was easy to make & prompt. Actual facility is congruent with the Lexus brand = Luxury. From the beginning, it was a co great service! My appointment was easy to make & prompt. Actual facility is congruent with the Lexus brand = Luxury. From the beginning, it was a concierge experience: Friendly, Professional, Attentive, Courteous, Efficient. From the initial call to 1st point of contact w/ the valet; to 1st impression onsite. I couldn't pass by anyone who didn't pause, acknowledge me, & ask if I needed something- even if I tried. Carlsbad Lexus exceeded my expectation! Thank you all for exceptional care, especially Celeste at the front desk & Chris D.- Advisor--& to the individual(s) responsible for returning to me my nicely, detailed car. Great team effort to achieve my 5☆. I'll be bringing my car back! More

by advocatenurse Verified Customer Verified Customer

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