Cedric Milton

The Worst Customer Service & Display of Incompetence Approximately four months ago I took my 2013 S550 4Matic (60K miles) into this dealership for a hard jerking during acceleration which caused it to go Approximately four months ago I took my 2013 S550 4Matic (60K miles) into this dealership for a hard jerking during acceleration which caused it to go into "limp" mode. Once there the service advisor Cedric Milton proceeded to sell me on other service products other than being concern about the main malfunctioning issue. Proving my observation and seemingly rolling the dice for diagnostics Mr. Milton call me to pick up my automobile. When I arrive I paid $2k for regular service maintenance and my warranty company paid for the alleged repair in the amount of $4874.00. Not to my surprise, I had to return to the dealership three days later for the same jerking issue. My vehicle was kept again for over a week while they continued to roll the dice on diagnostics. This time they charged my warranty company $7814.78 I picked my automobile and was only able to drive it for only two months before it started doing the same jerking and stalling. So, after they allowed my warranty to expire without fixing my problem and to prevent them from having to warranty their previous repairs, Mr. Milton now informs me that my original jerking issue was not what they repaired, but a separate issue which now cost over $9300.00 It's amazing how they expect me to pay for their incompetence. This is the worst dealership I've ever visited. A clear case of extortion! I'm actually embarrassed to own a mercedes-Benz More

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Outstanding We met w/ Lars Jones. He assisted us for an order to a specific 2018 model clearly yet to be built. The vehicle arrived. Today, my wife concluded th We met w/ Lars Jones. He assisted us for an order to a specific 2018 model clearly yet to be built. The vehicle arrived. Today, my wife concluded the transaction- it could not have been more seemless through the paper contracts & a thorough 'hand-over' & explanation of all vehicle systems. I have no hesitation in recommending Lars & his colleagues. ADL More

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Euphemism In my experiences with Sugarland Mercedes Benz the service team goes above and beyond my expectations in providing exceptional service to its customer In my experiences with Sugarland Mercedes Benz the service team goes above and beyond my expectations in providing exceptional service to its customers from the sales dept to the service dept. I was assigned Cedric Milton as my service advisor, who exhibits thorough knowledge and answers to the inquiries I present to him. Whether it be a S550 or CLA250, I walk away satisfied. I have been coming there for two years now and Mr Milton & the team provides immeasurable care as they did during my very first visit. I always walk away fully satisfied. Thanks again, Sam!!! More

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Maria Haller, the best sales rep ever! I would like to congratulate Mercedes Benz of Sugarland for having Maria Haller as a sales rep! Maria Haller undoubtedly made me feel at home! She is I would like to congratulate Mercedes Benz of Sugarland for having Maria Haller as a sales rep! Maria Haller undoubtedly made me feel at home! She is an extremely charismatic and friendly person and helped us through the process to make us very happy with our new car. I will recommend the Mercedes Benz of Sugarland to my friends and certainly to buy from Maria Haller, the best sales rep ever! More

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appaulled i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the service here that they took their car to other dealership for service. Last yr I had a prob with my service advisor Cedric I wrote a neg review and immediately got a call from Steve stojack who at the time was the new service mgr he was helpful and resolved my issue so I retracted my review. (Wish I had not now) well my husband called to get Maintenence done and was rudely told we cannot get our service there anymore. REALLY after yrs of servicing my car I complain one time against a service advisor and this is how im treated well I contacted mr Steve stojack who apparently thinks he's a big shot now and he was RUDE. started making up all sorts of stuff that we allegedly complained etc. WOW you'd we wise to stay clear from this dealership for buying and surly for repairs THE whole service dept needs to know how to treat customers and a new management team. We have used them for no less then 9 years!!! I guess they have too many customers and are selective on who they want,,this is my second Mercedes and I most likely will NOT buy another one,, I'm seriously speechless ! More

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Excellency I have been a customer of MB Sugar Land for many years, and I am very satisfied with the professional service provided, in Sales and in Maintenance, w I have been a customer of MB Sugar Land for many years, and I am very satisfied with the professional service provided, in Sales and in Maintenance, which is the reason why I continue using the services. Again, thank you. Keep up the excellency. More

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Exceptional Service From scheduling my car for service to driving away in a clean and repaired vehicle, my experience was nothing short of exceptional. I was fully infor From scheduling my car for service to driving away in a clean and repaired vehicle, my experience was nothing short of exceptional. I was fully informed of the service that was required, the cost and the length of time it would take for service to be completed. The invoice was prepared for me and available on-line, along with the the ability to pay which reduced the time spent picking up my car. Great Service and Friendly Customer Care! More

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upset cust this is a follow up from a review yesterday, Mercedes has contacted me and sent info to help me set up my instrument panel and all is working correct this is a follow up from a review yesterday, Mercedes has contacted me and sent info to help me set up my instrument panel and all is working correctly again, although I still would not recommend the service advisor cedick as he is very rude and perhaps should be in a diff position not dealing with customers. The mgmt. has taken care of my problem therefore I would recommend them for service thanks satisfied customer More

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