Cathy Vautrinot

There is a billboard close to my house that reads: " Herb Chambers - We don't sell you cars, we help you buy them...". I always thought this was an interesting statement as buying cars is typically any Herb Chambers - We don't sell you cars, we help you buy them...". I always thought this was an interesting statement as buying cars is typically anything but fun. After a ton of research, my wife and I decided that it was time to turn her car in and purchase an Audi Q5 Hybrid. We visited three dealerships in total. The first two dealerships were not able to meet my needs. We ended up at Herb Chambers Audi Brookline where we were fortunate to meet Xavier Pena - Audi Brand Specialist. From the moment I met him, I knew our experience at Herb Chambers was going to be better and different. Xavier was calm, not overly aggressive, confident, and very knowledgeable about the Q5. He was respectful and listened to what we had to say. After a great discussion, he asked us what he could do to help us buy a car. He brought our offer to his Sales Manager, advocated for us and we soon came to an agreement. We drove home late in the day feeling confident that we got the best deal possible and thankful that we took the time to go to Herb Chambers Audi Brookline. I enthusiastically recommend visiting Herb Chambers Audi Brookline and Xavier if you are in the market for an Audi, if you want a great deal and a respectful, seamless purchasing experience. Oh, and by the way, Xavier gave us his personal cell phone number and told us to call at any time if we have any questions. Have you ever had a car salesperson do this? More

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This team is amazing! I was in a terrible spot with a flat tire and Dave Gomes, Bill Kramer, the amazing technician brought me right in from the tow, replaced my tire and I was in a terrible spot with a flat tire and Dave Gomes, Bill Kramer, the amazing technician brought me right in from the tow, replaced my tire and had me back on the road with a clean vehicle in less than 2 hours! Amazing job! Thank you! More

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Great experience buying a new Audi from Herb Chambers Audi in Brookline. Easy transaction from start to finish! Audi in Brookline. Easy transaction from start to finish! More

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Xavier was fantastiic PERIOD ! !!! Not much more to say. Great dealership , except for the parking !!! Not much more to say. Great dealership , except for the parking More

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Service people listen well and are responsive and give good explanations. They work hard to accommodate customers. good explanations. They work hard to accommodate customers. More

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Everyone was so helpful! I definitely recommend getting a car from them! Thank you guys again. I definitely recommend getting a car from them! Thank you guys again. More

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Beautiful dealership and very professional staff kept me informed every step of the way and pricing was very fair informed every step of the way and pricing was very fair More

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Ahmed was a gentleman and professional. He walked me through the functions of the Q5. No high pressure sales. I would recommend Audi Brookline to anyone looking for an Audi. He walked me through the functions of the Q5. No high pressure sales. I would recommend Audi Brookline to anyone looking for an Audi. More

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The employees of Audi Brookline went above and beyond to make my car buying experience legendary. Traveling from out of state, I was nervous about the different requirements that may exist, etc. when purcha make my car buying experience legendary. Traveling from out of state, I was nervous about the different requirements that may exist, etc. when purchasing a new car in Massachusetts - not to mention the logistics/ coordination of making time to test drive the vehicle, complete paperwork, and more. BUT this team made my purchase seamless! Cathy, Kayla, and Stephanie (along with several other staff) were courteous, transparent and ACCOMMODATING!! On top of all of this, they ensured that my car didn’t leave the lot without having passed all of standard safety checks/ inspections that would make my commute home PERFECT. Can’t thank this group enough for the exceptional service - they all deserve a raise!! Will absolutely be back to buy more vehicles and the future and would recommend them as 10 out of 10 for anyone who’s interested in buying!! More

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Everyone was super helpful and took their time to answer all of my questions. I highly recommend this dealership. all of my questions. I highly recommend this dealership. More

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