Catherine Steed
Catherine Steed at Stone Mountain Nissan

Catherine Steed

Stone Mountain Nissan

4275 US-78
Lilburn, GA 30047

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4.4
16 Reviews
4.4

16 Reviews

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16 Reviews of Catherine Steed

July 09, 2025

Dealership Rating
Employee Rating

Taking 3 hours for just oil and filter change , tyre rotation and wheel alignment. Those who came after me ,their cars are ready within 45 mins. I can see my car is ready and parked for pickup and no bo More

by amar.patel43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 11, 2025

Stone Mountain Nissan responded

"Thank you for bringing this to our attention. We apologize for the wait time and lack of communication. We'll make sure to improve our efficiency and customer service. Your feedback is greatly appreciated and we hope to have another chance to serve you better." #customerexperience #continuousimprovement

June 20, 2025

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Employee Rating

I want thank Heather for sending the the guys to to my house and get my vehicle working dead battery and checking to see that you had one in stock and Heath getting done in timely matter’s they were so go More

by seddondonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather and Heath Waged

Jun 24, 2025

Stone Mountain Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2025

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Employee Rating

very friendly people prices are a bit expensive for a disabled person KG was very helpful More

by Tthines77
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2025

Stone Mountain Nissan responded

Tthines77, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

June 10, 2025

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Employee Rating

I really like the Nissan Rogue the way it shape the research I did on the vehicle. Although when I found out for the 2015 there were known issues with the transmission but I was not notified that was a More

by Lybryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Prince Hudson

Jun 12, 2025

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 01, 2025

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Employee Rating

Great service and customer service. The service department lept us informed throughout the entire process. More

by Big Blue
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kennith Elsworth, Bob White

Jun 04, 2025

Stone Mountain Nissan responded

Hello Big Blue, thank you; we appreciate your feedback!

May 26, 2025

Dealership Rating
Employee Rating

Very pleased with the service. . KG always take good care of me. Great service. Very pleased! More

by EEJCAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan Boggs

May 28, 2025

Stone Mountain Nissan responded

Hello Eejcamp, thank you; we appreciate your feedback!

May 21, 2025

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Always a great experience when I go there, Very professional and prompt. They care about the customer's More

by Govna42
Recommend Dealer
Yes
May 24, 2025

Stone Mountain Nissan responded

Govna42, we're so glad that we were able to go above and beyond your expectations!

May 02, 2025

Dealership Rating
Employee Rating

He was great, respectful and answer all my questions cannot ask for a better person to deal with my car More

by vigirl40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Stone Mountain Nissan responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 28, 2025

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Employee Rating

Two hours for an oil change and tire rotation. Also requested that tires be deflated to proper psi which was NOT completed and now I must go elsewhere before my road trip. Not a happy customer. More

by CAROL.GREEN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2025

Stone Mountain Nissan responded

Carol.green56, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

April 06, 2025

Dealership Rating
Employee Rating

The sales force does a good job at this location, they are knowledgeable and professional More

by LTDAVERICCI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carroll Braddy

Apr 09, 2025

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

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