Catherine Robinson

Please don’t buy from them. My husband purchased a truck from them 2 weeks ago that he returned to them today due to the multitude of problems it was having. He was given the op My husband purchased a truck from them 2 weeks ago that he returned to them today due to the multitude of problems it was having. He was given the option for them to fix the vehicle (but was told that there would be opportunities with this truck in the future) or he could trade it in and they would give him the best trade possible. Mind you, he had owned this truck for 2 weeks. We lost $10,000 to this dealership who should be ashamed of themselves. Spend your hard earned money anywhere but here. P.S. They aren’t even going to put the truck they took back from my husband on the lot due to the amount of work, so they are going to sell it wholesale. Just SHAMEFUL More

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My very painful buying experience was on February 11th, 2022; The management response to my concern; was not a priority for newly purchase used vehicle which, I spent $40,000. They never tried to addr 2022; The management response to my concern; was not a priority for newly purchase used vehicle which, I spent $40,000. They never tried to address and resolve my concern; they keep pushing the responsibility back on me, after I complained of a front end issue with my vehicle; Tahoe 2016 LS, 71,000 miles. It sound and felt like it was falling apart up in front, after I put it on the open road, because the test, couldn’t go far, no gas was in vehicle. All I had was rude interaction especially with Service Department; the lady first name started with a “B” which my opinion shouldn’t be customer facing. I stood in the parking lot after our interaction, she drove by my wife and I, she revved her engine in front of us so loud it was so clearly directed toward us. We never disrespected her; clearly we wanted the vehicle serviced; It was so unprofessional. She wanted to give us a $700 billed, so we explained to her we only had the for the vehicle for five days; why are we getting a bill. She had a bad attitude. So I, ask for the Manager. Service Department Manager first start with letter “K” took me in a room; after I brought the vehicle back twice, said it’s the tires: she gave me no paper work to document what was done or even if anything was corrected or inspected. Also, what she stated to me “If I have any more concerns call her” I did twice; but no response. I call the same phone number, she was texting me from a week earlier. She advise they; rotated tires at my request, she stated they put rear shocks; but they issue is in the front. I call back ask for the used car manager first letter of his name “T” and “A” they push me off. Pretty much my concerns; was clearly not a priority. Manager “A” said the front shocks, was my expense and that; I had to purchase them with own money; after having the car less than five days. Which I complain from day one. Surprisingly, they wouldn’t even honor the high warranty; they sold me; my buying experience was a “Nightmare on Raeford Street” My salesman first letter of his name “D”; call me to send him; my friends and family to Reed-Lallier Chevrolet; which I don’t see myself doing that. I don’t want any one; I care about to experience what my wife and I did, or anyone for that matter. We are health care professionals; we choose General Motors went there because I felt; I would be treated with dignity and respect. I felt like this was a lemon; hidden under the words certified vehicle; that’s how they got me. Reed-Lallier Chevrolet has this statement typed on there website; read below; I quote; “Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chevrolet technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts” Which is clearly not true. I’m writing my letter; to express my concerns so that this same Car Dealership Reed- Lallier Chevrolet; can really value there customers, the way, that they should. I have also; address my complaint to the bank; so that I can have this loan Revoked; even though; I Signed the Contract. If any one else has had this same experience; please reach out and tag me on this Facebook Post and Google Review, Yelp and Birdeye. Sincerely, the Daniels Family. 03/05/2022 8:44pm More

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To start I was a loyal costumer of Reed-Lallier but not anymore since they refuse to work on my Chevrolet Trailblazer. I drove 2 hours from Greensboro NC back home to take my vehicle to get it fixed, the anymore since they refuse to work on my Chevrolet Trailblazer. I drove 2 hours from Greensboro NC back home to take my vehicle to get it fixed, the only place I trusted because of being a Chevrolet dealership. I got there, I told them what was going on, they took the truck and the next day I get a call that the battery was low on charge. So i brought them a new battery, while i was on the road with the new battery I get a call that they didn't wanted to touch my truck. I beg the service manager to take a look at my truck, I sign a waiver that if something brakes i was responsible for the damage. Next day passed and I get another call that they did not want to fixed my vehicle. The original problem was that my vehicle did not wanted to crank up. I took the truck back home and it sat on my home for 2 months. I decided to work on it with my brother in law and 3 hrs later my truck had a bad starter. Very bad that a Chevy dealer can fixed a Chevy truck More

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Teresa Fowler is an absolutely phenomenal service representative. She truly cares about her clients and goes above and beyond the call of duty to give exceptional customer service! representative. She truly cares about her clients and goes above and beyond the call of duty to give exceptional customer service! More

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Excellent Service Have bought several Automobiles from this Dealership from well over 10 plus years. Throughout the process, professional all the way. Tony has been ex Have bought several Automobiles from this Dealership from well over 10 plus years. Throughout the process, professional all the way. Tony has been excellent and Will, the Service Advisor has taken care of the small issue no problem. Must say , the best Dealership thus far. Have to give a 5 star because of the Excellent Service of the Vehicles My Wife and I have purchased over the years. Even got My Daughter a New Car which , She has had since 2012. No problems or issues. I most definitely would highly recommend this Dealership. More

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Wonder Why??? I was in the dealership with a vehicle I purchased from them after having the vehicle less than a year it started giving me problems and I took it to I was in the dealership with a vehicle I purchased from them after having the vehicle less than a year it started giving me problems and I took it to them and I had an awful experience and this is the second time I will no longer use the service department at reed lallier the service I felt was not right if things happen to the vehicle and it's covered under warranty and it brings about other issues why not cover the things it caused too happen also I will never use them again thanks. More

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Bad customer service, bad repairs. Reed Lailler is consistent with shorty repairs and bad customer service. Monday we had a vehicle scheduled for a repair( a recall GM issued after Reed Lailler is consistent with shorty repairs and bad customer service. Monday we had a vehicle scheduled for a repair( a recall GM issued after years of safety issues). When the vehicle was ready my mother ( whose elderly and on a fixed income) explained to them it would be Tuesday or Wednesday before she could get there to pick the vehicle up, service department replies "for $25 a day" We are life long customers of Reed Lailler, 2 generations deep. We will not use this dealership for any thing ever again, there's too much competition to allow a "customer based business" to treat customers in anyway aside great! This is not the first problem I've had with this dealership, but certainally the last. Last Time I used this shop for a repair the vehicle went in for a body repair (Deer hit the car) and I expressed to them I'm very picky on body lines... make sure they line up and the paint is properly blended.... well it wasn't! we as consumers must put a stop to this type of treatment, we all made them who they are today and we shouldn't let them forget who's really boss! The consumer! More

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Best Chevrolet dealer in Fayetteville,NC My second time buying a vehicle form Reed-Lallier. Both times were above the normal car buying. The first sport car was a great car. The second is n My second time buying a vehicle form Reed-Lallier. Both times were above the normal car buying. The first sport car was a great car. The second is new, but so far more above what I expected. The management and sale personnel have been the best for each of my cars. The service has always been more than I expected. I would recommend the friendly dealership to anyone. I will continue too keep in touch with the friendly employees that take good care of my car. Thanks More

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Awesome. My salesman, V, was an absolute joy and made my experience extraordinary! Even now he is always willing to go out of his way to help! Love him! My salesman, V, was an absolute joy and made my experience extraordinary! Even now he is always willing to go out of his way to help! Love him! More

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I have a 2010 Equinox and it neeeded a complete engine replacement due to internal engine warranty issues. the entire process was exceptional! Catherine and Robie (service techs)took care of evrythi replacement due to internal engine warranty issues. the entire process was exceptional! Catherine and Robie (service techs)took care of evrything and all I had to do was show up and get my loaner vehicle. After the new engine replacement the vehicle was washed and cleaned. I walked in, grabbed the keys and was out of the dealership in 10 minutes. What an amazing experience. I could not believe how painless it was as I was prepared for the worst. Reed-Lallier has exceptional costumer service. More

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