Cassie Kelly | Page 3

Car engine light Great job great time great price. No hassle with my warranty got it fixed quick and got me out. I drove 38 miles just for this service Great job great time great price. No hassle with my warranty got it fixed quick and got me out. I drove 38 miles just for this service More

by ANDRE_STURKEY Verified Customer Verified Customer

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Won't Go the Extra Mile Purchased certified used 2015 Suburban LTZ with mileage in low 30s. Issues were to be fixed before vehicle pickup. Items on list were not properly r Purchased certified used 2015 Suburban LTZ with mileage in low 30s. Issues were to be fixed before vehicle pickup. Items on list were not properly repaired and required return visits. Dealer penny wise and pound foolish. A perfect example that the dealer was required by GM certification to replace two tires before resale. Third was deemed defective after sale and also required replacement. Rather than replace two tandem tires, they replaced only the one, leaving three new and one with 50% or less tread on one side. Vehicle was returned recently for recall. One year extended certified warranty expired by term but not by mileage one month earlier. Requested dealer readdress recurring issues not properly repaired previously and was told by Lindsey who called for recall service they would "work warranty coverage out." Service manager decided against even though dealer's out of pocket would have been minimal. Vehicle appears to have been in rear end collision not disclosed or appearing on certification paperwork. More

by ajbelsky Verified Customer Verified Customer

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EXCELENT EXPERIENCE. Cassie provided clean and important Excellent experience. Cassie clearly explained what needed to be done to my vehicle. Once work started, she kept me updated (which was very helpful) Excellent experience. Cassie clearly explained what needed to be done to my vehicle. Once work started, she kept me updated (which was very helpful) on the progress of the service on my vehicle. And all work was completed at the time she promised. Upon picking-up my vehicle, I was given a complete summary by Cassie of all the service that was performed. I will be back! PS -- Clone Cassie! More

by ICING63 Verified Customer Verified Customer

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Great service department. The team keep me informed throughout the entire service process. The staff was up to date on the latest issues associated with me required service. The team keep me informed throughout the entire service process. The staff was up to date on the latest issues associated with me required service. More

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Certified Per-owned Buick Encore 2016/ Win Kelly/ I was please and got a good deal on my Buick Encore in 2017. The previous owner had it for a few months and wanted to trade it in for a Premium Model I was please and got a good deal on my Buick Encore in 2017. The previous owner had it for a few months and wanted to trade it in for a Premium Model. She had put a lot extra warranty on the car that was transfer to me. It is a sport model encore. The service is great there too, they actually care. Win Kelly/ Clarksville , MD. More

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Engine Light On Easy to make an appointment with the Corvette specialist. Dropped it off Sunday afternoon and chatted with Cassie & Bryan. Spark plugs had corroded an Easy to make an appointment with the Corvette specialist. Dropped it off Sunday afternoon and chatted with Cassie & Bryan. Spark plugs had corroded and I was back on the road Tuesday. Great professional service at a fair price. Will use them again. More

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Warranty Work Recently I had an issue with a piece of chrome coming apart on the roof of my 2016 Buick Enclave. I brought the vehicle information service and they Recently I had an issue with a piece of chrome coming apart on the roof of my 2016 Buick Enclave. I brought the vehicle information service and they fixed it promptly. Kudos to the service team!! More

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Bought my car Barry Geis was amazingly helpful when I was building my new Camaro and of course I can’t say enough about Leslie Keech and Rich in financing. They wer Barry Geis was amazingly helpful when I was building my new Camaro and of course I can’t say enough about Leslie Keech and Rich in financing. They were so helpful guiding me through the whole process from start to finish. I ended up with a beautiful car that had a warranty second to none. I won’t go anywhere else. More

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Car Service The service was excellent and Cassie Kelly was extremely kind and helpful when explaining what was done and what needed to be done. Will be back. The service was excellent and Cassie Kelly was extremely kind and helpful when explaining what was done and what needed to be done. Will be back. More

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Good Quality Assurance! We have bought two new vehicles now thru WK, and have utilized their service center for maintenance. You can't beat their service hours, easy of sche We have bought two new vehicles now thru WK, and have utilized their service center for maintenance. You can't beat their service hours, easy of scheduling, and Cassie (sp) is an EXCELLENT service rep. All of our maintenance to date has been flawless....fixed right the first time and the car returned 'clean as a whistle'. Been very happy with WK ! ! More

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