Cassie Gould

I felt very comfortable with the way they treated me. It was a pleasure to make business with them It was a pleasure to make business with them More

by mario.marquez.1 Verified Customer Verified Customer

Report | Print

This was the absolute worst car buying experience of my life. Stay away from Kunes. We are still trying to get them to be accountable for parts of the deal that have not been followed through on and they life. Stay away from Kunes. We are still trying to get them to be accountable for parts of the deal that have not been followed through on and they are ignoring us. HORRIBLE communication skills in several departments. Please use my experience and go else where. More

by familyof6 Verified Customer Verified Customer

Report | Print

I couldn't be more pleased, or say enough about the great folks in the service department at Kunes CDJR in Sycamore. I had numerous failures on emissions components on my 2015 Ram 2500 Laramie with the 6.7 folks in the service department at Kunes CDJR in Sycamore. I had numerous failures on emissions components on my 2015 Ram 2500 Laramie with the 6.7 Cummins Turbo Diesel that by law, and by the EPA and CARB settlement agreement with Cummins, were to be covered under extended warranty by Cummins. I can only assume that because this was shortly after the settlement agreement was reached in late December/early January, that Cummins was dragging their feet on covering huge parts and labor repair costs. My truck went into the dreaded LIMP mode, and couldn't be driven until the repairs were made. Parts were on backorder for 7-10 days, and this happened on two different occasions. Kunes stepped up each time and kept me out of the middle, immediately getting me into a loaner, and dealing with Chrysler and or Cummins to cover the cost of the repairs that Cummins was responsible for. Maxx, Cody, and Tony kept me in the loop the entire time, and called to check on how things were going several times after repairs were made and I had driven the truck for a few days!! The Tech that worked on my truck was phenomenal. I ask a lot of questions, and he was very generous with his time, answered all of them, and did great work. The gentlemen that would greet me when I'd come in, or that gave me a ride home were very kind and friendly as well. I felt like I was treated like family the entire time. I highly recommend Kunes CDJR in Sycamore for your Mopar service needs!! Thank ya'll for everything!!! More

Report | Print

Prompt service. Quick oil change. Friendly service. Probably the porters are some of the best that I have delt with. Quick oil change. Friendly service. Probably the porters are some of the best that I have delt with. More

Report | Print

Great customer service. Kunes Dekalb, IL gives that special touch that they care and will make your experience non-stressful. Not all dealers do that. They do this from t Kunes Dekalb, IL gives that special touch that they care and will make your experience non-stressful. Not all dealers do that. They do this from the time you walk in to when you leave. They communicate excellent and make sure you understand the problem and convey in laymen's terms the issues. Love the valet assistance program. So helpful. More

Report | Print

Fast and efficient. Very accommodating on routine service. Attentive to requests during routine service. Recommend to all. Very accommodating on routine service. Attentive to requests during routine service. Recommend to all. More

Report | Print

The service department is great. They are experienced and kind. I will bring my Jeep only to this dealership for service. They are experienced and kind. I will bring my Jeep only to this dealership for service. More

Report | Print

Excellent service and good attention to the people I really appreciate the time you give to me and resolve my situation really appreciate the time you give to me and resolve my situation More

Report | Print