Cassie Cross
Cassie Cross at Transwest Ford
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Cassie Cross

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.7
71 Reviews
4.7

71 Reviews

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71 Reviews of Cassie Cross

June 13, 2024

Dealership Rating
Employee Rating

Great service and facilities Everyone was super friendly and courteous making for easy atmosphere for buying a vehicle More

by Buttpack57
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

June 07, 2024

Dealership Rating
Employee Rating

Service took 1 1/2 hr. Longer than usual. Not sure what the problem was. More

by sandyhendren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Transwest Ford responded

Transwest Ford apologizes for the unfortunate delay. We will let our GM know and look into your visit so this doesn't happen again. Thank you very much for your continued support and we look forward to to helping you out in the future. The Transwest Ford Team

June 03, 2024

Dealership Rating
Employee Rating

They did a great job in a timely manner. Much improvement over the previous dealership. More

by Vflorke
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Jun 03, 2024

Transwest Ford responded

Transwest Ford appreciates the great review. We have put a lot of work into the dealership and our people over the past year and a half. We appreciate you noticing. We have a great team that does a great job of taking care of our guests. Thank you very much for allowing us to earn your business and we look forward to helping you in the future. The Transwest Ford Team

May 29, 2024

Dealership Rating
Employee Rating

All was good. Nothing special but courteous and needs met. Ya ya ya ya ya More

by Kat
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 29, 2024

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our team took good care of you. Thank you very much for your business and we hope we can help in the future. The Transwest Ford Team

May 22, 2024

Dealership Rating
Employee Rating

Super Mario Services’s will definitely come back Thanks folks. You’re the best. Next time More

by drofn10zt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald, Breanna Craig

May 23, 2024

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy Mario was able to take great care of you while in for service recently. Thank you very much for your business and we look forward to helping in the future. The Transwest Ford Team

May 14, 2024

Dealership Rating
Employee Rating

They got my pickup in about to week to fix two recalls. They also diagnosed my electrical problem and gave me options to get the issues resolved. I was happy with the work that was done. More

by Kadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Transwest Ford responded

Transwest Ford is happy to hear our service team was able to take good care of you while in for service. We have a great team that works hard to get you in, fixed up and back on the road. Thank you very much for your feedback and your business. We look forward to helping out in the future. The Transwest Ford Team

May 09, 2024

Dealership Rating
Employee Rating

Easy to work with, I'm thankful for the help they provided. They are very professional and kept me in the loop. More

by lmzkm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

May 09, 2024

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take great care of you while on your recent visit. We work hard to make service visits smooth and hassle-free. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

May 03, 2024

Dealership Rating
Employee Rating

Took pickup in to get cam phasers replaced. After paying them $4000 to replace the phasers, it still has the phaser rattle because they installed a faulty part or installed incorrectly. Service More

by tallison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 01, 2024

Dealership Rating
Employee Rating

Good service. Very professional. Honest answers and forward suggestions on procedure to go with. Thanks More

by ecctrucking.ke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 26, 2024

Dealership Rating
Employee Rating

I needed an adaptive headlight reprogrammed so it functioned properly and they accomplished the task. More

by Kirk Haas
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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