Cassandra Curtis

Good service , good attention, fast service, great service and excellent quality service and excellent service and excellent price service and excellent quality service and excellent service and excellent price More

by Tatiana Verified Customer Verified Customer

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The best experience in Honda dealer , always they are amazing in everything that we need to do. I can recommended to any person, in largo honda always are a good service and attention. amazing in everything that we need to do. I can recommended to any person, in largo honda always are a good service and attention. More

by alvarezjorgel40 Verified Customer Verified Customer

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First time coming here, wasn’t greeted by any service person had to go find a rep for simple oil change. I made an appointment for change three days prior for 9 o’clock. I found Casandra at her desk, sit person had to go find a rep for simple oil change. I made an appointment for change three days prior for 9 o’clock. I found Casandra at her desk, sitting with her leg up on her chair and one on the floor eating chips as my greeting she mentioned the service was $99 and had the wrong car as recorded, and I civic four-cylinderI said the price I was given was $59 and she said yeah you got a coupon I said no I don’t. She didn’t offer away for me to find one so I found myself she said it would be an hour and a half. I came back two hours later and the car was not even looked at yet. She said well it’s only been one hour and 50 minutes She completely didn’t care or had the body language to show that she wasn’t going to resolve the issue. I asked to speak to a service manager and she was pretty flippant about my request as well. She’s not here. You wanna talk to my GM as if my concern for leaving the appointment on time and getting to work on time was of no consequence to her. Listen, I want my car back. I’m leaving. I won’t come back here again and when I want to go locate the keys, she said it’s too late. They already took your car so reluctantly, I sat there and waited until my car was completed. Another 40 minutes went by and then I saw my car was completed because it was sitting there in the service bay ready for pick up, which no one alerted me to being done. The service itself was given it routine. Check up the service seem to go well with minor recommendations to replace the air conditioning filter and tire wear. I found a coupon online presented to her and I said thank you for taking it and Casandra just said no problem. No apologies from this immature service rep. I’m not sure how she interacts with other people in this neighborhood I’m pretty easy-going. I’ve been to other dealers like Rick case Honda in Davie never had this experience ever. I’m not sure how she stays employed watching her in her interaction with customer service unless she’s dealing with other teenage customers who don’t care I guess she’s a good employee. More

by julioc0 Verified Customer Verified Customer

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Cassandra did not respond to our texts for two hours asking for an estimated time frame. I don't think she was at lunch for 2 hours. We were trying to plan when to return to the dealership or keep doi asking for an estimated time frame. I don't think she was at lunch for 2 hours. We were trying to plan when to return to the dealership or keep doing errands. She was pleasant but just not responsive. More

by PAULAFRIEDMAN114 Verified Customer Verified Customer

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The services was fast and Cassandra was very nice and professional. Excellent customer service from Cassandra professional. Excellent customer service from Cassandra More

by ANGELVALENCIA86 Verified Customer Verified Customer

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Really organized and everyone was very professional and helpful. Will continue to get my car serviced at this location. helpful. Will continue to get my car serviced at this location. More

by MESCHACHHANNA0419 Verified Customer Verified Customer

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