Casey Wilklow

GO ANYWHERE ELSE OTHER THAN MATTHEWS KIA OF SCHNECTADY. ANYWHERE ELSE (EVEN IF YOU HAVE TO DRIVE TO ANOTHER STATE). The Service Center is horrendous. They have no idea how to communicate or give you a time ANYWHERE ELSE (EVEN IF YOU HAVE TO DRIVE TO ANOTHER STATE). The Service Center is horrendous. They have no idea how to communicate or give you a timeline on anything ( this includes when your vehicle will be looked at for a diagnosis when you schedule an appointment for a specific date and time. They do not respect the customer at all. It is obvious the workers here have zero training and are hired with no service experience. If you call for updates, you will be placed on hold and forgotten. They will not call you back. If you ask to speak to the manager they will pass around the phone. I will never take my vehicle back here, I will also never buy another Kia. I wish I could give this place zero stars. More

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For the last 6 years, we've had good experiences with Kia. Our Kia experience in NJ was a wonderful one. Unfortunately, my spouse and I had an unpleasant experience. My spouse bought a new car and was to Kia. Our Kia experience in NJ was a wonderful one. Unfortunately, my spouse and I had an unpleasant experience. My spouse bought a new car and was told that his wife's 'old car" (the lease we were returning) needed to be "grounded". Excuse me, but a layperson doesn't know what "grounded" means, and I feel as though we were taken advantage of. When I called and talked to the manager, he talked down to me and told me that he "couldn't turn back time". Nobody explained to us that we were responsible for the remaining payments of the lease. Nobody explained the standard process to us. The expectation should've been set with us, especially because we brought a brand new car from them. I'm highly disappointed and won't be going back to Matthews Kia of Schenectady. More

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