Casey Jones
Service Advisor
Southern Team Nissan of New River Valley
2130 N Franklin St
Christiansburg, VA 24073
Dealership Experience
3 yrs, 9 mos
Industry Experience
33 yrs, 4 mos
Specialties & Trainings
Graduate of Nashville Auto Diesel College, Prior ASE certified, Prior State Inspector
100 Reviews
Write a Review100 Reviews of Casey Jones
December 12, 2025
courteous, and trustworthy I have never had to questioned suggested services. They Completed things correctly suggested services. They Completed things correctly More
Other Employees Tagged: Kayla Lambert , Lindsey service tech
December 11, 2025
We had great and timely service with very comfortable waiting room. Costumer service was good along with the complimentary coffee. Overall well organized, in an out very quickly waiting room. Costumer service was good along with the complimentary coffee. Overall well organized, in an out very quickly More
Other Employees Tagged: Preston Hedge, Brandon Brusseau, Kayla Lambert
December 09, 2025
I have had very good experience with this dealer. Jon was very helpful and professional. They took my truck in for service immediately and completed the inspection in a matter of minutes. I had a ver Jon was very helpful and professional. They took my truck in for service immediately and completed the inspection in a matter of minutes. I had a very thick book with me to read, and I did not have time to finish a single chapter before they came to tell me my truck was ready to go. More
Other Employees Tagged: Preston Hedge, Brandon Brusseau, Kayla Lambert
December 07, 2025
Excellent service and very nice people! I appreciated how everything was explained to me. It was a great experience! I appreciated how everything was explained to me. It was a great experience! More
Other Employees Tagged: Preston Hedge
December 06, 2025
We had an excellent experience from start to finish! They took great care of us and made us feel like valued customers. Thank you! They took great care of us and made us feel like valued customers. Thank you! More
Other Employees Tagged: David Dillion, Preston Hedge, Jim Nardo, Frankie Howell, Jared Repass, Brandon Brusseau, Kayla Lambert, Ben Tatum
December 06, 2025
We love the service department. Casey and the whole service team are great to work with. Casey and the whole service team are great to work with. More
Other Employees Tagged: Preston Hedge
December 03, 2025
I was not made aware that I would be charged $175. 00 just for having my under warranty batteries checked. There was no shuttle service to take me back to work. 00 just for having my under warranty batteries checked. There was no shuttle service to take me back to work. More
December 03, 2025
Went for my state inspection that I pay for monthly, I went 3 weeks ago to just say I needed to get my tires replaced to pass. Then I come in and they say I had a small tear in my windshield wiper and nee went 3 weeks ago to just say I needed to get my tires replaced to pass. Then I come in and they say I had a small tear in my windshield wiper and needed to replace that. Funny how I used them on the way there and they worked at clearing the windshield just fine but I didn’t have a choice. So I walked to auto zone because I didn’t want to pay that and accidentally got the wrong one that wasn’t curved so it didn’t even fully wipe my windshield but they didn’t see that as a problem and put that right on and gave me the sticker. Well I asked to see where this tear was on my old one and they brought it out to me and had ripped the rubber completely off, which I KNOW was not like that, as I literally just used them on my way there and that would have been flapping! Very very disappointing, the mechanic was VERY rude and spoke badly about us when she didn’t think I could hear her. After speaking with Brandon, I’m appreciative of his time in speaking with me. We were able to come to a resolution, that I am happy with! More
Other Employees Tagged: Preston Hedge, Brandon Brusseau, Kayla Lambert
November 23, 2025
Service desk man was really nice, informative, and helpful with any questions and concerns that I had. helpful with any questions and concerns that I had. More
Other Employees Tagged: Preston Hedge

