Casandra Rodriguez

Don Davis Nissan responded

We’re sorry to hear that you’re unsatisfied with the repair outcome and that our recommendation did not make sense to you. We value your feedback and would like to understand more about your concerns. Please contact us directly so we can review the details of your case and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to address any issues. Best, Don Davis Nissan 1320 I-20 E, Arlington, TX 76018 (866)932-6893 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

We sincerely apologize for your recent experience and appreciate your feedback. We strive to provide quality workmanship and clear communication, and we're sorry we fell short. Your concerns about the solution offered are important, and we would like the opportunity to address them directly. Please contact us at your earliest convenience so we can work towards a satisfactory resolution. Thank you for bringing this to our attention. Best, Don Davis Nissan 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Dear Zac, thank you for your kind words and loyalty to Don Davis Nissan. We're thrilled to hear about your positive experience, from our friendly staff and responsive team like Casandra and Brandon, to the recent improvements under Clay Cooley’s leadership. We’re glad you’re enjoying the new amenities, snacks, and upcoming drive thru car wash service. We are still providing complimentary hand car washes from our excellent detailing crew. Your 10/10 review motivates us to continue providing top-notch service. We look forward to seeing you again soon! Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 Work: (866)932-6893

Don Davis Nissan responded

Thank you for your kind words and for recognizing Casandra's dedication. We appreciate your feedback regarding the service speed, and we're continually working to improve in that area. We're glad Casandra's efforts keep you returning to Don Davis, and we look forward to providing you with even better service in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your kind words and positive feedback. We are glad to hear you found our team friendly and helpful. We look forward to assisting you again when you're ready to buy another car for your kids. Your satisfaction is important to us, and we appreciate your trust in our dealership. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3 @comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your kind words and for highlighting Casandra's excellent communication. We're glad to hear that you consistently experience great service with a comfortable, pressure-free environment and timely completion. Your feedback motivates us to continue providing top-quality service. We appreciate your trust and look forward to serving you in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your feedback. We apologize for the inconvenience caused by the bathroom with no running water in our service and new car sales department. It is unfortunate that the city cut our running water for even a few hours to work on city plumbing directly behind our dealership, but I hope you were redirected to our other buildings with access to running water that day. We appreciate your kind words about our service and are glad you had a positive experience overall. Your comments will help us improve, and we hope to provide an even better stay in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893

Don Davis Nissan responded

Thank you for your kind words and for recognizing Casandra’s helpful and informative service. We truly appreciate your positive feedback and are glad to hear you consistently receive great service. Your satisfaction is our priority, and we look forward to assisting you in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893 ext 6525

Don Davis Nissan responded

Dear Susan, thank you for your kind words and for sharing your positive experience. We're glad we could keep you informed and provide friendly, professional service. We appreciate your feedback and look forward to serving you again in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 Work: (817)588-5500

Don Davis Nissan responded

Thank you for your kind words and for recognizing Cassandra's professionalism and communication skills. We are delighted to hear that she made your experience a positive one. We appreciate your feedback and will share it with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best, Amber Alvarez Don Davis Nissan OLM/ Owner Loyalty Manager aalvarez3@comeseeclay.com 1320 I-20 E, Arlington, TX 76018 (866)932-6893 ext 6525