Casandra Gonzalez
Casandra Gonzalez at Big Star Cadillac
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Casandra Gonzalez

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
20 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

20 Reviews

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20 Reviews of Casandra Gonzalez

November 17, 2024

Dealership Rating
Employee Rating

Cassandra and Cristian were very helpful throughout the whole process. They went out of their way to help all my needs. More

by galicialuis7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cristian Mascorro

Nov 18, 2024

Big Star Cadillac responded

Thank you for your review and the opportunity to serve you. We're sorry to hear about your experience. As a World-class Cadillac dealer, we take customer satisfaction a top priority and want to make things right. Please contact me directly at mpierce@bigstarcadillac.com. Mike Pierce, General Manager.

August 23, 2024

Dealership Rating
Employee Rating

I couldn’t be more pleased with my new car and all of the people I met at the dealership! They were very friendly and patient with this 80 year old lady! More

by mspege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, Albert Ramirez

Aug 23, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 23, 2024

Dealership Rating
Employee Rating

I was treated with the utmost respect and courtesy. Felt as if I was with family. More

by DRO.GARZA80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 23, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 22, 2024

Dealership Rating
Employee Rating

Very satisfied with sales and customer service. I was very impressed with Cassandra Gonzalez. She worked to get me in a vehicle. More

by neicie948
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 23, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

July 05, 2024

Dealership Rating
Employee Rating

Cassandra and June were awesome! We will definitely come back when we are in the market for another vehicle. More

by KEN.BURROWS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: zzJune zzBarron

Jul 05, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

May 01, 2024

Dealership Rating
Employee Rating

The sales person was very helpful and kind. And the financial was easy as well. More

by RICHRICH64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional experience for you. We are honored that you chose Big Star Cadillac!

March 29, 2024

Dealership Rating
Employee Rating

Great service and help very impressed will recommend to any friend looking for a cadillac More

by RZUNIGA86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica

Mar 29, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

March 14, 2024

Dealership Rating
Employee Rating

The service advisor provided the information I needed understand my first visit. He offered me assistance to ensure I was comfortable during my wait time. More

by gretawilson2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

Mar 15, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 17, 2024

Dealership Rating
Employee Rating

Daniel went above and beyond for me. I had a horrible experience with the service department in October and was going to take my business to another dealer. Daniel made sure that I was t More

by jim.p.vaught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran, Daniel Wood

Feb 19, 2024

Big Star Cadillac responded

Thank you! We are delighted that our Daniel was able to provide an exceptional 5-Star experience for you and restore your trust in us. We are honored that you chose Big Star Cadillac!

February 11, 2024

Dealership Rating
Employee Rating

Great Dealership I was put in a 2024 Cadillac I would recommend this dealership to anyone More

by mcknight.joshua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iriam Diaz

Feb 12, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

1

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