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Carter Wynn
Carter Wynn at Stivers Ford of Birmingham
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Carter Wynn

Sales Consutlant

Stivers Ford of Birmingham

500 Palisades Blvd
Birmingham, AL 35209

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5.0
7 Reviews
5.0

7 Reviews

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7 Reviews of Carter Wynn

February 15, 2025

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Employee Rating

Went above and beyond to explain and help setup all the features for the vehicle. The extra time and attention he took to make sure we knew all about the vehicle was so helpful. I would definitely recomm More

by WENDYTRAVIS0
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Willis

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February 11, 2025

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Just an absolutely horrible buying experience. Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was More

by Hoosier
Recommend Dealer
No

Other Employees Tagged: Kelly Blackwell

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Feb 11, 2025

Stivers Ford of Birmingham responded

Mr. Pease - thank you for taking my call. As I told you on the call we had you looking at the vehicle remotely and another guest here in the showroom at the same time. They went into the business office to sign paperwork on it with a different sales person. I am very sorry that this happened. Unfortunately it does happen from time to time that we have multiple customers looking at the same vehicle at the same time. I appreciate you listening to me and talking through this situation. I know the end result is the same but I feel like our conversation helped in understanding how things happened. As I told you our reputation means a lot to us and we would never do anything intentionally to upset one of our guests. If I can assist you with anything in the future please reach out to me personally. Kelly Blackwell, general sales manager, kblackwell@stiversonline.com 205-941-6070 ext. 4021

Feb 11, 2025

Stivers Ford of Birmingham responded

Mr. Pease - When you sent your email requesting a call in the morning, I replied within 5 minutes asking you you were asking Carter, your salesperson, or myself to give you a call and asked you how early I could call you. I never received a response. Carter then reached out to you that evening when he noticed that the vehicle you were looking to purchase was driving out of the dealership because it was sold by another salesperson. Again I am sorry that this happened, it doesn't happen every day. As I explained to you that pre-owned vehicles are 1 of 1 and none are the same. It is a shame that this happened. Kelly Blackwell

Feb 11, 2025

Hoosier responded

I sent an email directly to Kelly asking him to, "call me first thing in the morning". He didn't. He did call after I posted a negative review. He admitted that as Sales Manager, he didn't know what vehicles his staff had sold or were working on selling. He said another customer was in the office for 4 hours working on a similar deal with another salesperson...and he didn't know. If "multiple customers are looking at the same vehicle at the same time"...and it happens from "time-to-time" they should fix the issue of agreeing to sell the same vehicle to two or more customers. In the communication business, we communicate. In the car business, they apparently like to be surprised and bewildered! I can't imagine their daily fun.

January 10, 2025

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Beautiful and nice dealership, was welcomed in as soon as we walked in the door. More

by CODYBSIDES
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Banks

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January 02, 2025

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Great job good service and great salesman and service people clean well kept area I’m satisfied More

by TEETOTAL2001
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Recommend Dealer
Yes

Other Employees Tagged: Asher Shurafa

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December 31, 2024

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Employee Rating

Carter was great at helping us. I will recommend him to any buying a vehicle. More

by DAVISM310
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Davis, Asher Shurafa, Cody Banks

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December 24, 2024

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Very personable. Very concerned with buyers wants. Will come back to him. Really liked Carter. More

by DAVISM310
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Davis, Asher Shurafa

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December 09, 2024

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Great communications and quick responses on all questions, easy to work with, and took the time to educate me on all the options available in my new vehicle. More

by R_BRU
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ali Morani, Cody Banks, Jackson Willis, Xavier Brantley

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