Carter Crubaugh

My Cleveland Ford horror story. Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the overheat light comes on. I rush it back and they say the engine is seized and that it had no antifreeze in the car and somehow this is not their fault. I reluctantly give in and say Okay replace the engine. After weeks of waiting they call and say the engine is finally in and replace is starting. The next day I get a call and they say well we ordered the wrong engine and it will not work. I then just end up trading that car in for a horrible Lease deal and cut my losses. When the lease is up the dealership calls and suggests I turn it there and I do and get a new car from them. A few months later I get a letter from the bank I had leased the car from and I owed thousands in no return and late fees. To my surprise the owner took care of the fees. Around 2018 I take yet another car I bought from this Dealership in because it keeps stalling while going down the road. They say it’s the computer which cost 2000 to replace so I let them change, a day later same problems persists. They they say it’s the thermostat another thousand dollar fix, I let them do that now. Next day again same problem. After they keep it for a month I’m informed it was a 2 dollar fuse the whole time. After I mention this is enough and I’m posting my story on reviews sites they agree to give me a couple thousand in free oil changes and sign like 20 business cards that I will turn in each visit. I also had tires for life which came with the purchase of this vehicle. Next visit on for maintenance everything went smooth. Now time for 2nd set of free tires and next free oil change. I call to set up appointment and I am told the dealership has changed owners and they will no longer do the tires or my oil changes to make up for their mistakes. I give up and decide I’m never going back again. We buy a Lincoln from local Lincoln dealership and a few years later they up and go out of business and I’m left with a hour drive to next closest dealership or go back to Cleveland Ford. I go back to them to do my 70,000 maintenance and I let them do a transmission flush, front end alignment and oil change this past Thursday 19 Jan 2023. The check engine light pops up a couple days later and it feels like the transmission gears down. I call they say it will be a week to get the engine light checked and a month if it is the transmission to get it in just to figure out the problem. I call and leave a message for the manager and about half hour later they say bring it in and they will check on their computer. I notice on the way there that I see no oil change sticker on windshield and check my oil percentage and it says 9% life of oil left. They say oh the technician just forgot to reset the oil life switch and it was changed. The check engine light says it was a misfire. He turns the check engine light off and says bring it back if it happens again. Also I have been trying to get a recall done that may lead to a fire inside the car and I always get parts on back order for the past year. So now I’m left with, here we go again, and no idea if the work I just paid a thousand for was truly even done and now the check engine lights back on. More

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First service on my F-150. I have taken my other Fords to each dealer in the area. This was my first schedule service for my F-150, so I thought I would try Cleveland Ford. Fi I have taken my other Fords to each dealer in the area. This was my first schedule service for my F-150, so I thought I would try Cleveland Ford. First, they honored my appointment time, second, Carter took my info, got my keys, and told me if I needed anything while waiting, let him know. Third, the service was done quickly, and fourth, even with a coupon the bill was less than I expected. Needless to say, whenever my Sport Trac or F-150 is due for anything, I'll be at Cleveland Ford. Michael Lowery More

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Professional Customer Service. Professional Customer Service is very impressive. The text were very informative and convenient. Carter did a great job and even offered to drive me Professional Customer Service is very impressive. The text were very informative and convenient. Carter did a great job and even offered to drive me back to work after the drop off. Overall, Excellent Experience. More

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Great service department awesome people that call to make sure you are satisfied. Always very nice and polite when you show up. Carter was awesome sure you are satisfied. Always very nice and polite when you show up. Carter was awesome More

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Service was fast and they kept me informed on the progress. I had a break down and the Ford roadside service was stellar. They took my truck to a dealer in Chattanooga and they said it would be two weeks until I had a break down and the Ford roadside service was stellar. They took my truck to a dealer in Chattanooga and they said it would be two weeks until they could even look at it. I called Eddie Ackerman and he sent a wrecker to get my truck and take it to Cleveland Ford which is where I purchased it. They quickly diagnosed and fixed my truck under warranty. They contacted me several times to keep me updated on the progress and where we stood in the process. I would definitely use them again to purchase a vehicle and have my warranty work performed. More

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Oil change-Tire Rotation Fast, courteous, thorough and informative service. I was in and out in less than 1 hour. Carter was very friendly and helpful. I will return for all Fast, courteous, thorough and informative service. I was in and out in less than 1 hour. Carter was very friendly and helpful. I will return for all my service needs. More

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Work performed to satisfaction From walk-in and talking to service writer was made to feel welcoming that my service repair would be taken care of in a timely manner From walk-in and talking to service writer was made to feel welcoming that my service repair would be taken care of in a timely manner More

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Fixed my car right up! Ryan in the service department is the greatest! He keeps his word and take care of the customer. He worked to get our issue taken care of and we could Ryan in the service department is the greatest! He keeps his word and take care of the customer. He worked to get our issue taken care of and we couldn't be happier. More

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Polite and efficient, they go above and beyond. Carter C. was so polite and helpful. Got oil change one day they discovered I needed tires next day came back in and got a good deal on tires.. Five s Carter C. was so polite and helpful. Got oil change one day they discovered I needed tires next day came back in and got a good deal on tires.. Five stars all the way. Pam H. More

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great service They always do a good job and are so nice and will always fit it in before I have to leave on vacation They're always polite and courteous and go ou They always do a good job and are so nice and will always fit it in before I have to leave on vacation They're always polite and courteous and go out of their way to make sure I get what I need More

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