Carson Trafzer
Carson Trafzer at Byers Ford

Carson Trafzer

Service Advisor

Byers Ford

1101 Columbus Pike
Delaware, OH 43015

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4.9
61 Reviews
4.9

61 Reviews

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61 Reviews of Carson Trafzer

December 02, 2025

Dealership Rating
Employee Rating

We came in due to a recall, Carson was so polite and explained how he had to order parts. He's very professional and an asset to your dealership. More

by JMARTIN140
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Byers Ford responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that Carson provided you with professional and polite service. We agree he is a valuable member of our team, and we'll be sure to pass along your kind words. We appreciate your business and look forward to assisting you again in the future.

December 02, 2025

Dealership Rating
Employee Rating

Great 1st experience, I will be back for all my future needs. Love the happy hour works special. More

by m_quick5
Recommend Dealer
Yes

Other Employees Tagged: Carson Trafzer

Dec 04, 2025

Byers Ford responded

Thank you so much for the wonderful feedback! We are thrilled to hear that you enjoyed your first visit and that the happy hour works special hit the mark. We look forward to seeing you again soon.

November 29, 2025

Dealership Rating
Employee Rating

I have had excellent service experience with Carson Trafzer. He truly cares about providing excellent service to your customers. He works closely with the mechanics and the customers to solve issues. More

by gmays0
Recommend Dealer
Yes

Other Employees Tagged: Carson Trafzer

Dec 02, 2025

Byers Ford responded

Thank you so much for taking the time to share your experience. We are thrilled to hear that Carson provided excellent service and worked closely with the team to resolve your issues. We will make sure to pass along your kind words to him!

November 26, 2025

Dealership Rating
Employee Rating

Excellent experience! Simply amazing! World class service Excellent experience! Simply amazing! World class services recommend this car dealership. Professional staff very More

by Sophiagivonne
Recommend Dealer
Yes

Other Employees Tagged: Carson Trafzer

Dec 02, 2025

Byers Ford responded

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience did not fully meet your expectations. We value your input as it helps us improve. I'm glad to know that everything is all good now, and we hope to have the opportunity to provide you with a better experience in the future.

November 25, 2025

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Employee Rating

This is my go-to dealer for my Edge. They are professionals in all aspects. Knowledgeable and friendly. More

by pjcolflesh75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Marks

Dec 02, 2025

Byers Ford responded

Thank you so much for making us your go-to dealer for your Edge! We are thrilled to hear that you found our team to be professional, knowledgeable, and friendly. It is always a pleasure serving you, and we look forward to seeing you again soon.

November 23, 2025

Dealership Rating
Employee Rating

Everyone did what they should and were reasonably quick. Smooth experience. I am happy enough More

by Davidrathje
Recommend Dealer
Yes

Other Employees Tagged: Carson Trafzer

Nov 24, 2025

Byers Ford responded

Thank you for sharing your feedback with us! We're happy to hear you had a smooth and quick experience. We appreciate your business and hope to see you again soon.

November 19, 2025

Dealership Rating
Employee Rating

Everyone was nice Carson was great texting me at our appointment. Buying the car people were nice and informative. More

by balcerzak.12
Recommend Dealer
Yes

Other Employees Tagged: Carson Trafzer

Nov 19, 2025

Byers Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team and that Carson provided excellent service. We appreciate you choosing us and hope you enjoy your new car.

November 18, 2025

Dealership Rating
Employee Rating

The front desk was ready to receive me upon arrival; the issue was immediately identified and quickly fixed; the dealership honored the warranty and I paid a fair price for excellent service. I will be back More

by jacques_gascoyne
Recommend Dealer
Yes

Other Employees Tagged: Carson Trafzer

Nov 19, 2025

Byers Ford responded

Thank you for the wonderful feedback! I am so glad to hear our team took great care of you and that we could get your vehicle back on the road quickly. It's fantastic to know you were pleased with the warranty process and the service you received. We look forward to seeing you again next time.

November 16, 2025

Dealership Rating
Employee Rating

Since I've been getting my vehicles serviced at Byers Ford for years, they know me and have always been very good at servicing my vehicles. I like that they give me a printout of things they see but don' More

by Davidrathje56
Recommend Dealer
Yes

Other Employees Tagged: Carson Trafzer

Nov 17, 2025

Byers Ford responded

Thank you for your kind words and for being such a loyal customer over the years. We're so glad to hear you appreciate our no-pressure approach to service. It's always our goal to keep you informed about your vehicle without making you feel rushed. We look forward to seeing you again for your next service.

November 07, 2025

Dealership Rating
Employee Rating

Repair was very good as it was quick. Went to parts to order touch up paint and they stated it would be in that afternoon. They offered to call me and I said please text if you can and th More

by themarions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Byers Ford responded

Thank you for taking the time to share your feedback with us. We're glad to hear that your repair was completed quickly and to your satisfaction. However, I sincerely apologize for the miscommunication regarding your touch-up paint order. We fell short of the standard we aim to provide, and I appreciate you bringing this to our attention. Your feedback is valuable as it helps us improve our communication and processes. We hope to have the opportunity to provide you with a better experience in the future.

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