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Carrie Shipp
Carrie Shipp at Safford Volkswagen Richmond

Carrie Shipp

Service Advisor

Safford Volkswagen Richmond

10501 Midlothian Turnpike
Richmond, VA 23235

5.0
30 Reviews
5.0

30 Reviews

Write a Review

30 Reviews of Carrie Shipp

November 10, 2025

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Employee Rating

Excellent customer service, will to service. Will definitely use the service in the near future. More

by lovetowanda694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Andrew Dalton, Donald Wood, Ronnie Barker, Karl Solid JR

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Nov 10, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service at Safford Volkswagen Richmond. We look forward to serving you again in the near future! Sincerely, The Team at Safford Volkswagen Richmond

November 10, 2025

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Employee Rating

Pleasant customer service, prepared and informed, was a bit of a wait but this is unusual for this dealership More

by ilonaes
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Barker

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Nov 10, 2025

Safford Volkswagen Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 08, 2025

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The advisor I had carrie was great however they told me that they couldn't warranty my brake caliper due to excessive damage to it from me replacing my brakes, took the caliper off and there was a small sc More

by Fordgt38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Karl Solid JR

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Nov 10, 2025

Safford Volkswagen Richmond responded

Thank you for sharing your feedback. We understand your concerns regarding the brake caliper and the lack of communication from our service department. We appreciate your praise for Carrie and want to ensure that your experience aligns with the high standards we strive for at Safford Volkswagen Richmond. Please feel free to reach out directly to us at the dealership, as we'd like the opportunity to discuss this further. Your trust is important to us, and we’re here to help. Thank you for bringing this to our attention. Sincerely, The Team at Safford Volkswagen Richmond

November 07, 2025

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I have purchased two vehicles here. I have always had a great experience here . You have a customer for life . Thank you More

by KYLEE82402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Andrew Dalton, Donald Wood, Ronnie Barker, Karl Solid JR

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Nov 07, 2025

Safford Volkswagen Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 07, 2025

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They have treated me extremely well I am very satisfied with the work I've had done More

by joyann39d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood, Ronnie Barker, Karl Solid JR

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Nov 07, 2025

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

November 05, 2025

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My last visit was great and the people were super helpful. Very professional and friendly. More

by BORIS.NGUNDJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Andrew Dalton, Donald Wood, Ronnie Barker, Karl Solid JR

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Nov 05, 2025

Safford Volkswagen Richmond responded

Thanks for sharing about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 27, 2025

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Employee Rating

Great customer service. They do the job right the first time. Service is expensive though. You’re probably overpaying by 25%.. More

by rt_johns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bryant, Andrew Dalton, Donald Wood, Ronnie Barker, Karl Solid JR

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Oct 27, 2025

Safford Volkswagen Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 27, 2025

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I have always had a good experience here. They seem very honest, and don’t feel like they’re trying to scam me into more work. More

by KAMREN_BALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Safford Volkswagen Richmond responded

Thanks for sharing your thoughts about your experience with Safford Volkswagen Richmond. We appreciate your business and hope to see you again soon!

October 27, 2025

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Everyone I’ve dealt with has been professionals and done what they said. I especially like the videos they send showing what is going on with the car. More

by JEFFERSON.WOLFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donald Wood

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Oct 27, 2025

Safford Volkswagen Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Volkswagen Richmond, we look forward to having you as a valued customer for many years to come!

October 27, 2025

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Great new showroom and service waiting area. Fast courtesy service and explanation of work completed. More

by SAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2025

Safford Volkswagen Richmond responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our new showroom and service waiting area at Safford Brown Volkswagen Richmond. Our team is dedicated to providing fast and courteous service, and it's great to know that you appreciated the explanations of the work completed. We look forward to welcoming you back for your next visit! Sincerely, The Team at Safford Brown Volkswagen Richmond

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