Carrie Robinson

Carrie was great. It was an easy process. They cared about me. Everything was clear no hidden fees. It was an easy process. They cared about me. Everything was clear no hidden fees. More

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I just wanted to say thank you to Walt Massey Chevrolet Hattiesburg for taking excellent care of my Mom this Friday. Her 2011 Impala had started to show signs of age and I recommended we start searchin Hattiesburg for taking excellent care of my Mom this Friday. Her 2011 Impala had started to show signs of age and I recommended we start searching for a replacement. At 15 years old and with 188,000 miles, we certainly got our money's worth out of it. My Mom is quite hard to shop for. She's a GM girl and has always expressed her disdain for the foreign manufacturers. She's also very budget-minded and old fashioned - she doesn't want a ton of screens or a "computer on wheels". She also didn't need a huge SUV that was oversized for her day-to-day. Knowing this, I felt that the recently redesigned Chevrolet Trax was a good fit for her budget and needs. I reached out Thursday to Walt Massey through their website after seeing they had a TON of new Trax on the ground. Turns out, the Trax is so popular that most dealers are waiting until mid-August for more of them. Walt Massey had around 40 sitting on the ground. I quickly got a call back from Carrie Robinson. From that initial call, I could tell that she was 100% committed to helping my mom find something that fit her needs and budget. We made an appointment for Friday morning, drove her trade to Hattiesburg, and we came home with what Mom wanted! Carrie was an amazing sales specialist. She knows her product and took amazing care to make sure my mom got just what she wanted, and not a lot of stuff she did not need. A lot of people complain about trips to the dealer taking all day, but I assure you that Carrie was trying her best to figure out what my Mom liked, what she didn't like, what she needed, what she didn't need, and all around just trying to find the best fit. Numerous times she would ask "Are you sure, Mrs. Henderson?" or "When you get home this evening and park in your driveway, will you be happy with this?" I had originally inquired about a white no-thrills LT but Mom was drawn to this beautiful Marina Blue Metallic LT with the Midnight Package (blacked-out bowties, badges and wheels) and Driver Convenience Group. Originally we felt the blue was a bit out of our range, but Mom was set on it, and Walt Massey made it happen for us. The showroom was a bit short-staffed Friday, but you would have never noticed it with Carrie. She was juggling multiple appointments and deals but did not make us feel unwelcome or brushed off at all - making sure we were making steady progress in our transaction and felt comfortable. Another sentimental moment to this purchase was that Marc, the general manager, was a finance manager back when this dealer was Ryan Chevrolet. He sold my father that same Impala new 15 years ago and was beyond overjoyed that we chose to come back and purchase again from him. This gratitude showed in his (as well as his staff's) treatment of my family and the deal they put together to ensure my Mom got what she wanted. I'm glad to see good folk's careers advance and can wholeheartedly recommend this dealer as one of the good ones. Oh, and just to add as another bonus in today's world - the price listed online was the price. That was it. No add-ons, no hidden junk. When we got in the showroom and saw the buyer's order, it was just the MSRP, Walt Massey's discount, a simple $425 doc fee and then her 5% sales tax and $10 MS title fee. More

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Carrie was very knowledgeable and helpful. This was my 2nd purchase from this dealership. In 3 years This was my 2nd purchase from this dealership. In 3 years More

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Carrie was amazing and did a fantastic job . Had fun doing business with her . She is a great asset to your company . Sharon Patton Had fun doing business with her . She is a great asset to your company . Sharon Patton More

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Great dealership nice people nice Robison was a good help I would appreciate more people like he help I would appreciate more people like he More

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I’ve tried multiple dealerships from CarGurus and Walt Massey has been by far the Best experience. They actually had the car, Carrie assured me that the car was in great condition, she found a bank with t Massey has been by far the Best experience. They actually had the car, Carrie assured me that the car was in great condition, she found a bank with the best competitive rate with my previous approval, she had her finance manager process the paperwork quickly with the best deal, they both were really friendly and understood I was out of state so they worked with me the best they could. I’ve had the car 16 days and my daughter loves it with no issues. I would recommend Carrie to any buyer. She’s awesome. More

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This dealership was very gentle and sincere. Everyone was throughout about helping me to be satisfied. There was no pressure from Carrie Robinson. I really enjoyed my experience with this dealer Everyone was throughout about helping me to be satisfied. There was no pressure from Carrie Robinson. I really enjoyed my experience with this dealership. It has been my best experience with an auto dealership in Mississippi. I will certainly spread the good word and return in the future. More

by polokd92 Verified Customer Verified Customer

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Great sales team! I highly recommend Carrie in sales dept. Kindness and caring - goes above your average sales person . Overall a great dealership! I highly recommend Carrie in sales dept. Kindness and caring - goes above your average sales person . Overall a great dealership! More

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The staff went above and beyond to get the deal done. Carrie did exhaustive research to find a truck that fit our needs. The BEST buying experience ever. Carrie did exhaustive research to find a truck that fit our needs. The BEST buying experience ever. More

by rbaase13 Verified Customer Verified Customer

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Carrie was very nice very friendly and very helpful. Josh and all the other employees were very nice and friendly we were very well pleased with everything we could not have ask to have been treated any Josh and all the other employees were very nice and friendly we were very well pleased with everything we could not have ask to have been treated any nicer. I will definitely recommend everyone I know to this dealership More

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