Carrie Brown | Page 25

Many thanks! I principally worked with Steve Emerson and Tina Logue to purchase my Mini Cooper S from its soon-to-expire three-year lease. Due to particularly tig I principally worked with Steve Emerson and Tina Logue to purchase my Mini Cooper S from its soon-to-expire three-year lease. Due to particularly tight time constraints, both Steve and Tina went above and beyond to expedite the process - including squeezing my car into service for inspection and gathering all the necessary paperwork. Both were also quick to return phone calls, answer questions, and follow up with me throughout the process. Overall, it was a smooth and efficient experience - thank you! More

Report | Print

So much better than when I started with MINI Service I bought my mini cooper in 2009 and at first the service center was not very helpful and no one greeted me when i came into the service center and it I bought my mini cooper in 2009 and at first the service center was not very helpful and no one greeted me when i came into the service center and it was a mediocre to lousy experience. NOW in the last couple of years it is such a different experience. I am welcomed and someone meets me when I get out of my car. They are kind, helpful and smile which is so much better than when I started with MINI service. My car is always washed and serviced very well by DEREK whom I have never met but am so appreciative of his care of my car. He does a very good job every time I get into my vehicle I notice a difference in it being clean! The sales guy, Mark, that I originally purchased my car with is usually there and says hello to me just about every time I visit and talks to me for a few minutes to see how I am doing. The service is now outstanding compared to what it was before. I am very happy with the service now. It has been great. More

Report | Print

Great people, great service Everyone at MINI of St. Louis is great, they are always happy to assist and always have a smile on their faces. I always look forward to seeing every Everyone at MINI of St. Louis is great, they are always happy to assist and always have a smile on their faces. I always look forward to seeing everyone there. More

Report | Print

Getting Better Each Visit I have gone to this dealership twice. During my last service visit, I was treated well. The three items that I needed to have done were completed in I have gone to this dealership twice. During my last service visit, I was treated well. The three items that I needed to have done were completed in under two hours, and the bill was not padded with trumped up labor costs. Marvin greeted me and instructed me on what I needed to do to check in. The service adviser, Dave, was direct and clear; and the receptionist, Carrie, was very helpful in answering my questions. My car was washed and vacuumed by Derrik. I felt as if they valued my business. I also want to mention that I had a complaint concerning an earlier service trip, and Todd Feuerhaken called me personally the very next morning to try to help me resolve the concern. I appreciate the fact that he took my remarks seriously and wanted to do what he could do to help. Overall, I believe the changes that Mini of St. Louis has made in its customer service plan are positive. I do know that I feel better about my experience: if this level of service is maintained, I will definitely buy a second mini when the 2005 I am driving gives out. More

Report | Print

Service while auto still under warranty. The wiper blades were changed - a piece of plastic had come off on top of blade and they put it back on. They changed the oil. Also, they checked eery The wiper blades were changed - a piece of plastic had come off on top of blade and they put it back on. They changed the oil. Also, they checked eerything. The only thing soon to be changed was the two front tires - 30% left. They were very helpful and friendly. I just sat back and enjoyed the expresso coffee. More

Report | Print

Excellent service experience at Mini of STL Mini of STL has proved the best overall service and sales experience I've ever had. A very friendly place. Service is prompt. Staff is knowledgeable Mini of STL has proved the best overall service and sales experience I've ever had. A very friendly place. Service is prompt. Staff is knowledgeable and courteous. My car shines from the complimentary car wash. Highly recommended! More

Report | Print

Great customer service....friendly service staff and sales team! Especially appreciated are the loaner cars, when my car has needed a longer service stay. Someday.....I hope to buy a Cooper S or Count sales team! Especially appreciated are the loaner cars, when my car has needed a longer service stay. Someday.....I hope to buy a Cooper S or Countryman from Mark....when he gets a black one with big wide red stripes!!! Oh, and thanks to Derrick.....for washing all the dirt off my car! More

Report | Print

Diagnosis was spot on, we just had to get approval from the extended warranty company in Texas.Once this was achieved the work was preformed and done in a manner that was promised via the telephone. The na the extended warranty company in Texas.Once this was achieved the work was preformed and done in a manner that was promised via the telephone. The name is Mini but the service is maxi.! 1 More

Report | Print

Every time I visit my MINI dealership, everyone there is super friendly. Even employees who aren't working directly with me greet me and treat me like a welcome guest. The facility is really nice and comfor super friendly. Even employees who aren't working directly with me greet me and treat me like a welcome guest. The facility is really nice and comfortable; I never mind waiting for my car to be serviced, even if it will take a while. The workmanship is always top-notch, and I leave happy in my healthy, beautiful, and clean car. I give them an 11! More

Report | Print

I have purchased two Mini Cars from this dealer, and have had a positive experience with everyone whom I dealt with. My salesman for my two purchases was Phil Tripoli, who I think gave me this best deal tha had a positive experience with everyone whom I dealt with. My salesman for my two purchases was Phil Tripoli, who I think gave me this best deal that I could get, the purchase was fast and accurate, which includes Tina, who handled the finance portion. My cars have been at the service department several times for service, at which both times were handled in an efficient manner by Rick Drezek. Everyone at this dealership is friendly, as compared to some other dealers that I have done business with, it makes you feel that your business is important to them. The boutique is a very comfortable place to wait while you car is being serviced, with complimentary coffee, hot chocolate, and tea etc.. along with a selection of fresh fruit. If you need any Mini accessories Carrie will help you with that. Robert E. Donahue More

Report | Print