Caroline Miller

I had exceptional experience working with Steven at Eckert Hyundai! From the moment I walked in, he was friendly, knowledgeable, and made the entire process seamless. He took the time to listen to what Eckert Hyundai! From the moment I walked in, he was friendly, knowledgeable, and made the entire process seamless. He took the time to listen to what I was looking for in a vehicle and helped me find the perfect car that fit both my needs and budget. Steven was never pushy, and he made sure I was fully informed throughout every step of the process. I highly recommend him if you’re in the market for a new car. His professionalism and dedication to customer satisfaction truly set him apart! More

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5-Star experience with Eckert Hyundai! Salesman Steven made my experience next to seamless. Went here for my first-time car buying experience and have no regrets! Love my new-to-me 2023 Hy Salesman Steven made my experience next to seamless. Went here for my first-time car buying experience and have no regrets! Love my new-to-me 2023 Hyundai Tucson! More

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I called service to make sure my broken door handle was covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "wel covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "well you have to buy the part and when it comes in then we'll schedule the appointment". So I bought the part and then it turns out they lied and the door handle is not actually a part of the "bumper to bumper" warranty. Because I work out of town it took me over their 30 day return window to return it which they also didn't tell me. And then they said if you want to override the policy you'll have to come back when the parts manager is here. I called to make sure he would be there and then he wouldn't even come out of his office to talk to me. And he sent his lackey to tell me basically "sorry, no dice". So I went to the sales side and talked to a manager there who was only able to get me 25% of my original cost of the part because of a (get this) 75% restocking fee. Wow. And on top of all that a few months ago when I had some under-the-hood maintenance done, they forgot to bolt up the lower engine tray so I was taking my daughter some where and all of a sudden a dragging noise. I will never go to Eckert for service or parts ever again. More

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I have been here regularly from past 6months david used to be my mechanic and irvine was advisor it used to be very professional and fast for all oil burning cases engine lookup and all but fast forward no to be my mechanic and irvine was advisor it used to be very professional and fast for all oil burning cases engine lookup and all but fast forward now my engine is seized as my vehicle is class vehicle waiting on them this time looks like it is taking time my counting on it hear soon. More

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