Carolina Ruiz

My overall dealership at Westchester Toyota was excellent! My salesperson, Johnny Hernandez went above and beyond to ensure that my wife and I were satisfied with our purchase. excellent! My salesperson, Johnny Hernandez went above and beyond to ensure that my wife and I were satisfied with our purchase. More

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The manager offered to sell me a car for MSRP only if I came in person to make the deposit - despite the fact that they take deposits over the phone regularly - because he knows I live in Connecticut and i came in person to make the deposit - despite the fact that they take deposits over the phone regularly - because he knows I live in Connecticut and it would be a hardship for me to get out there just to make the deposit, and then again when the car arrives two weeks later. This is a really sleazy negotiating tactic. Despite that, I offered to make the drive that same day if they could hold the vehicle for me for two hours - so that I wouldn't waste gas money heading out there only for someone else to buy it before I arrive. They wouldn't accommodate me in any way. They wouldn't even accept half the deposit over the phone and the other half when I arrived - again all despite the fact that they take deposits over the phone regularly. They were simply hoping I would pay the $1,000.00 markup price for the convenience of not having to go out there twice. Just really lame, and not the way a good business should treat customers. More

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