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Carmine Francese
Carmine Francese at Hodges Mazda
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Carmine Francese

Customer Service and Internet Manager

Hodges Mazda

10681 Philips Hwy
Jacksonville, FL 32256

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4.7
43 Reviews

Dealership Experience

10 yrs, 1 mo

Industry Experience

18 yrs, 6 mos

Specialties & Trainings

2017 Customer Service Top 100 in the Nation for Mazda

Mazda Elite Master Sales Certified

4.7

43 Reviews

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43 Reviews of Carmine Francese

April 01, 2025

Dealership Rating
Employee Rating

After a couple of initial problems, they solved everything and were intent on providing superb assistance and service. I will be happy to do business with Hodges in the future! More

by ES1122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Powell, Christian Ortolaza, Jeffrey Leonard , Richard Smith

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March 02, 2025

Dealership Rating
Employee Rating

Those guys did a great job and handled business. And I Would shop again & send friends and family . More

by ANDREJOHNSON19950
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hodges, Brandon Buckley, Anastasiia Kavunenko, Thomas Maierhoffer, Cameron Smith, Christian Ortolaza, Justin Calley, Matthew Tudor, Dan Hodges

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February 14, 2025

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Employee Rating

Fantastic experience! Zack was incredibly helpful & made the whole process smooth. He helped me find the perfect car within my budget. I would highly recommend this dealer More

by SJJHURLEY15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 14, 2025

Hodges Mazda responded

We're glad you had a great experience with Zac. He's one of our best. Enjoy the new CX-30!

August 15, 2024

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Employee Rating

Ethan and the entire team went above and beyond to ensure we had a great experience! More

by RICKYAMYH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Howell, Thomas Maierhoffer, Matthew Tudor, Dan Hodges , Rodney Cunanan, Vincent Rafael, Drew Woods

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August 14, 2024

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Employee Rating

Professional Staff and Dealership all-around. Highly recommend. This is the third car we have purchased from Hodges Mazda. More

by JOHN.CHRISTOPHER.REDMOND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Bozeman, Brian "Chief" Hartwick, Matthew Tudor

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June 13, 2024

Dealership Rating
Employee Rating

Brandon was an excellent sales advisor one of the best I’ve had actually. I would definitely recommend him to anyone looking for a Mazda in the area. More

by colonjulio344
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Buckley

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June 01, 2024

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Employee Rating

Gage did a great job and was very professional and courteous. Good communication and follow up. He is a great asset to the dealership. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hodges, Chuck Sale, Thomas Maierhoffer, Brian "Chief" Hartwick, Matthew Tudor, Dan Hodges , Ryan Blawn, Vincent Rafael, Drew Woods, Carl Grosso

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May 31, 2024

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Employee Rating

This dealership committed fraud. They forged my signature on a page issuing consent for waste removal services. However, I am not on any of their cameras, assigning the documents so More

by usgrudavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Hodges, Matthew Tudor, Dan Hodges , Rodney Cunanan, Vincent Rafael, Drew Woods

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May 31, 2024

Hodges Mazda responded

Mr. Pollare, You posting that we forged your signature is simply not true. You signed and paid for the work done to your vehicle the night you picked it up and had no issues. Two days later you called in having an issue with being charged for an item that you believed was covered under warranty (even though it wasn't) and we refunded it to you as a sign of good faith. Then another two days later you took issue with having been charged for anything at all even though you knowingly agreed to the services and their prices before they were performed. Upon your request, I provided copies of the signed documents going over all the charges including the shop supply charge which we disclose very transparently. You admitted on our recorded phone call that you reviewed the documents and that was in fact your signature on two separate lines. After stating this and being asked what you are trying to accomplish, you then back-pedaled and stated that it was not your signature on second thought. This immediate contradiction over something so easily identifiable as a signature was concerning and revealed your intentions. Posting online that we "committed fraud" is a blatant lie, unprofessional, and inflammatory. My staff and I were very professional, courteous, and generous with you; however, it seems no good deed goes unpunished. -Thomas Maierhoffer

May 31, 2024

usgrudavi responded

Conveniently, this dealership had no video evidence of a signature. All I requested, was the 65 I paid for waste removal. I agreed to paying for an alignment of 194 because I had agreed to such prices via a text message. Therefore, this dealership continues to lie because they had no video evidence proving that the signature was mine and cannot provide any real concrete evidence proving it. They also refused to refund, the fee of $65 which would have been a sign of real good faith. This dealership is extremely shady in their practices if they cannot provide camera footage of actual events happening. Very unprofessional and the staff here stand behind their LACK OF PROOF. Additionally, I had to call at 5 PM to see where my car was even though it had been finished at 11. No one bothered to call and let me know that the car was complete. It’s like everyone that works here is new on the job and do not know the proper ways to deal with customers.

May 29, 2024

Dealership Rating
Employee Rating

Awesome working with everyone! Noah and Anastasia were tremendous. They are the reason we would come back! More

by MAXDUNCAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastasiia Kavunenko , Noah

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May 09, 2024

Dealership Rating
Employee Rating

Excellent service! The team really takes care of you and the atmosphere is always friendly! Great place to get stuff done! More

by BHARTWICK30
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cody Risner, Brian "Chief" Hartwick, Matthew Tudor , Drew Woods

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