Carlos Sanchez

Picked up my new Honda about two weeks ago from HQ Honda. Discovered that my VIN on the dash was not readable due to, apparently, something had obscured it. Possibly something spilled when the car was being Discovered that my VIN on the dash was not readable due to, apparently, something had obscured it. Possibly something spilled when the car was being prepped. Dunno. Popped in to the service department yesterday and met with Carlos Sanchez. Mind you, I did not have an appointment and expected to be asked to make one and come back later. Carlos could not possibly have been more helpful and accommodating. He sorted out the issue while I waited. That kind of customer service will go a long way in keeping me as a happy customer. More

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Very Unprofessional. Carlos Sanchez has a condescending and arrogant attitude towards customers. I would have management look into this. I came in to the dealership and h Carlos Sanchez has a condescending and arrogant attitude towards customers. I would have management look into this. I came in to the dealership and he was acting as if I am bothering him. Will not be coming to this dealership again. Need to learn customer service skills More

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Great service. I will recommend this dealership to anyone who is look for a new Honda. Santana went above and beyond to put together my deal. who is look for a new Honda. Santana went above and beyond to put together my deal. More

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Amazing customer service as usual! Great experience form the entire team from start to finish. Enjoyed coming in for an oil change and leaving with a new car. Thank you Headquarter Honda! the entire team from start to finish. Enjoyed coming in for an oil change and leaving with a new car. Thank you Headquarter Honda! More

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I’m highly pleased... Dylan and Matt and John and Tony all made sure they did what they had to do to make me comfortable and leave with what I wanted all made sure they did what they had to do to make me comfortable and leave with what I wanted More

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Andy Cardelle is an excellent salesman and an asset to Andy Cardelle is an excellent salesman and an asset to Headquarter Honda. He made my car buying experience, easy, simple, and quick. Zero Hassle or p Andy Cardelle is an excellent salesman and an asset to Headquarter Honda. He made my car buying experience, easy, simple, and quick. Zero Hassle or pressure was a major plus, I highly Recommend. More

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Happy Mother's Day Convenient, friendly, honest, caring, no pressure, and straight forward. A dealership that I will return to for service, and when I want a new car. Convenient, friendly, honest, caring, no pressure, and straight forward. A dealership that I will return to for service, and when I want a new car. I had a CR-V which I loved, but now I need seating for six. The Odyssey fills the bill and HQ Honda's selection was great. HQH has previously kept my CR-V running great, and they will do the same for the Odyssey. The service department is top-notch. Everyone at HQH works together and for the benefit of the customer. More

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Service, sales excellence My 23 year old car had multiple things wrong that cost more than the car was worth. The service department had been keeping it going since they opened My 23 year old car had multiple things wrong that cost more than the car was worth. The service department had been keeping it going since they opened. Carlos Sanchez, Service Advisor, has helped me keep it running. He is always kind, thorough and I’m grateful for his help. I decided to get a newer model and Carlos introduced me to George Ibrahim, and he was great 👍! They happened to have the car 🚗 for me and we came to an agreement on price, we were both happy 😃 with. And yes, it’s red! Thank you so much Carlos and George! More

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Excellent dealership We have purchased many vehicles , from Headquarter Honda; both our family and friends. We have always received excellent service; before, during, an We have purchased many vehicles , from Headquarter Honda; both our family and friends. We have always received excellent service; before, during, and after the sales! I highly recommend George Ibrahim, and Dennis Yunker, in Sales. Their Customer Service is unsurpassed! We really appreciate their continued assistance, way past the sales! Tony Engle, Finance Manager, is the best, as well! He can really make things happen; even when it seems impossible! We couldn’t be more pleased, with headquarter Honda! We highly recommend this dealership! More

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My Review All employees were very friendly and helpful. I would recommend them to others. When I took the vehicle back to have a couple of minor items redone t All employees were very friendly and helpful. I would recommend them to others. When I took the vehicle back to have a couple of minor items redone the techs were very responsive. More

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