Carlos Ramos
Carlos Ramos at Felix Chevrolet

Carlos Ramos

Service Advisor

Felix Chevrolet

3330 S Figueroa St
Los Angeles, CA 90007

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3 Reviews
not yet
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3 Reviews

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3 Reviews of Carlos Ramos

May 04, 2024

Dealership Rating
Employee Rating

THIS IS THE ABSOLUTE WORST DEALERSHIP. 2 months ago, I EXPERIENCED BAD SERVICE AND GREEDY BEHAVIOR. Beware….. THEY ARE THiIEVES AND THE SERVICE MANAGER IS HORRIBLE. NEVER AND I MEAN NEVE More

by Do NOT TRUST THE SERVICE DEPARTMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 06, 2024

Felix Chevrolet responded

My name is Cruz Aguirre, and I am the service manager here at Felix Chevrolet. First and foremost, I would like to apologize for the poor service you received on your last visit. I have reviewed the survey details and spoken to the advisor about how you were handled. Thank you for your honest feedback regarding your visit as I use comments like this as a training and evaluation tool for my department. It is my goal that we offer outstanding service for every visit, and I am sorry we failed to deliver on that promise. If you would like to review your visit in more detail, please contact me at the dealership, my extended is #5226. I would be happy to assist you and hear you out to understand your concerns better. Thank you.

December 02, 2020

Dealership Rating
Employee Rating

Said my car didn't have magnetic ride suspension, even though it's standard equipment on a Grand Sport. They don't know the cars they're working on. They also returned my car 100x dirtier than I handed it More

by ym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

October 30, 2014

Dealership Rating

Awesome people, great service. One of my best dealer experience I've ever had. I didn't think it would be possible to have such an amazing relationship with all the employees here More

by Willie94e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Abraham DeJesus, Felipe Martinez , Ivie Mendoza

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