Carlos Moran

Spoke to Carlos in the pre-owned division for a week trying to purchase a 2019 EcoSport. I'd gotten pre-approved for a loan by my bank, which I needed a signed buyer's note for. I got the buyer's note, trying to purchase a 2019 EcoSport. I'd gotten pre-approved for a loan by my bank, which I needed a signed buyer's note for. I got the buyer's note, got it signed by myself and the dealership, had sent it off to the bank, who sent it to the dealership. I did all this online while signing on to an insurance policy as my previous policy was out-of-state and no longer active. The policy would not be active until the following day, so I was NOT ABLE TO PICK UP THE CAR that night. The last I heard from the dealership (who deals with my bank directly) was that everything was set on their end, and from the bank that they were just waiting on the underwriting team (both exchanges are pictured). The following day after I got off work I told Carlos what time I could come by to purchase the vehicle, had received confirmation from him, and got a ride to the dealership which is an hour out of my way. For the third time this week. It turns out that while I was on my way another potential buyer looked at the car and had decided they wanted it. When I showed up I had the situation explained to me and was told to sit and wait for the new buyer to explore financing options to decide if they wanted to go through with it. In the end, the new buyer liked the agreement, and the dealership SOLD THE CAR TO THE NEW BUYER. They SOLD THE CAR while I was ON THE WAY TO BUY IT, after having been in constant contact with them for a week. I talked to a manager (whose name I didn't grab and, after asking Carlos for, will probably not get as I'm CERTAIN I'll get ghosted by these folks) who said this dealership is FIRST COME, FIRST SERVE. This was after they had sat on the completed forms that were sent to them by my bank. The manager lied to me about hearing back from the bank and played dumb when I told him his own salesman had told me everything was ready. This was after they had tried talking me into a financing option earlier in the week that would have sat me either with a down-payment way out of my price range or with a payment plan with nearly TWENTY PERCENT INTEREST. I left without the car, having given a week of my time to this shady dealership, and with an insurance policy for a car that someone else bought. This place runs on extremely sketchy business practices and will not honor your business if they can get even another cent from someone else. They operate on lies and scams and care only about how much money they can get from you. And if not from you then from absolutely anyone else. DO NOT SHOP HERE! If this is how they treat their own customers who they have had ongoing business with then I would be worried about the state of the actual cars. If they don't scam you on the front end, then they will on the back. More

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Everything was good, I like Julian. He is honest and he lets you know what is going on with the service on your vehicle He is honest and he lets you know what is going on with the service on your vehicle More

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Service exceptional, much appreciated for customer service, knowledgeable and versatile awareness about my interest to keep my car in tip top shape. Thanks guys. service, knowledgeable and versatile awareness about my interest to keep my car in tip top shape. Thanks guys. More

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Extremely rude and unprofessional purchase experience with Carlos Moran. Sales individual was very coy, deceitful and terse. Thousands of dollars in hidden fees, with absurd dealer processing fees. This with Carlos Moran. Sales individual was very coy, deceitful and terse. Thousands of dollars in hidden fees, with absurd dealer processing fees. This dealership is not interested in paid-in-full purchases. More

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Always clean and great services and staff is great to work with I will always be coming back work with I will always be coming back More

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The service department at this location is absolutely amazing. The team is always thorough and knowledgeable. The turnaround time is also amazing amazing. The team is always thorough and knowledgeable. The turnaround time is also amazing More

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Really good buying experience working with Carlos. Was very responsive to questions, sent videos of vehicle when asked and was transparent negotiation and buying experience. Would buy from Carlos an Was very responsive to questions, sent videos of vehicle when asked and was transparent negotiation and buying experience. Would buy from Carlos and dealership again. More

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Brian made the entire process very easy and streamlined. Would highly recommend for your vehicle buying needs. Would highly recommend for your vehicle buying needs. More

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