Carlos Mejia
Carlos Mejia at Silver Star Motors
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Carlos Mejia

Service Advisor

Silver Star Motors

36-11 Northern Boulevard
Long Island City, NY 11101

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4.9
51 Reviews

Dealership Experience

5 yrs, 6 mos

4.9

51 Reviews

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51 Reviews of Carlos Mejia

September 04, 2024

Dealership Rating
Employee Rating

Attention and service was excellent . I always take my car to MB because the service is reliable and the facility provides parking and good access. More

by Jschabib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2024

Silver Star Motors responded

We're delighted to hear that you had an excellent experience with us at Silver Star Motors. Thanks for your continued trust in our service and facilities!

March 28, 2024

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Employee Rating

I was working with service associate by the name of Apostle. He was very professional and knowledgeable. very much appreciated his professionalism More

by Michael
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Faith Ruiz

Mar 28, 2024

Silver Star Motors responded

Michael, we're glad to know Apostle provided you with such professional and knowledgeable service at Silver Star Motors. Thanks for sharing your experience!

March 05, 2024

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Every visit to this dealership has been exceptional. Carlos Mejia is the consummate professional as he makes you feel comfortable and confident that your car is in good hands. More

by gstrong
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Recommend Dealer
Yes
Mar 05, 2024

Silver Star Motors responded

We're so glad to know that you've had consistently exceptional experiences with us at Silver Star Motors. Carlos and our team strive to provide top-notch service, making sure your car is well taken care of. Thanks for the review!

December 29, 2023

Dealership Rating
Employee Rating

Thank you Cindy, and to the rest of the crew, I give them 5 stars for a job well done. It's more than a "Silver Star." Motors. More

by olivernuyles
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Faith Ruiz , Vladyslav Osadchyi

Dec 29, 2023

Silver Star Motors responded

We're delighted to know that Cindy and the rest of our team at Silver Star Motors provided you with a 5-star experience! Your kind words are much appreciated. Safe travels in your new vehicle!

December 07, 2023

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Thanks a lot service on my GLA 250 was done really excellent and on time I enjoy every minute I spent in dealership the team was very friendly my car after service was like new really appreciate your More

by vitaly.belov
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Faith Ruiz , Vladyslav Osadchyi, Beatriz

Dec 08, 2023

Silver Star Motors responded

Vitaly, we're delighted to know you had an excellent experience with our team at Silver Star Motors! We always aim for top-notch service and it's great that your vehicle feels like new after the visit. Thanks for sharing your feedback!

November 09, 2023

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The advisor Carlos and service manager were excellent. However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed More

by davidjaye
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Faith Ruiz

Nov 16, 2023

Silver Star Motors responded

I'm sorry to read about your experience. We aim for complete customer satisfaction and it's clear we fell short regarding the fees and service completion. Your feedback is important as it helps us improve our service quality. If you're open to discussing this further, please reach out directly so that we can address these issues properly and ensure they don't happen again in the future. Best, Erica Garcia - Service Manager - (718) 361-2332 x 6168

Nov 09, 2023

davidjaye responded

Since my google review isn't showing up I am determined to place a review on every platform that I can find.

October 18, 2023

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Employee Rating

Vlad took care of the business ant hand expeditiously and professionally. He explained everything in detail. More

by Mitchell
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Casas, Faith Ruiz , Vladyslav Osadchyi

Oct 18, 2023

Silver Star Motors responded

Mitchell, we're glad to know Vlad provided you with a detailed and professional service here at Silver Star Motors. Thanks for sharing your experience!

August 08, 2023

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Employee Rating

Hi all the attention were very good. and everything they told me was fulfilled on time More

by jorge.guerrero
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Recommend Dealer
Yes
Aug 08, 2023

Silver Star Motors responded

Jorge, thank you for taking the time to share your kind words for the Silver Star Motors team! We love to see five-star reviews on our page.

August 08, 2023

Dealership Rating
Employee Rating

The waiting area of the Service Center is spacious, well ventilated and clean. My service advisor, Carlos Mejia, has worked with me for several years. He is always cheerful, polite, patient and explains More

by purlyknits59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

Silver Star Motors responded

We're delighted to know that you had a positive experience with Carlos at our Service Center. It's great to see his efforts in providing clear and patient service are appreciated! Thanks for choosing Silver Star Motors, we look forward to assisting you again.

June 08, 2023

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Employee Rating

Service department excellent 5 Star and Carlos always gets things done in a timely and efficient manner. More

by Cabbad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Silver Star Motors responded

We're happy to hear that you've had a positive experience with our service department, Cabbad! Carlos is a great asset to the team here at Silver Star Motors, and we appreciate you entrusting us with your vehicle's needs. Thank you for taking the time to leave a review, and we hope to see you again soon.

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